Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Bustos

Glendale,CA

Summary

Results-driven professional with extensive experience in financial planning, analysis, payroll, accounts payable/receivable, and administrative roles. Strong background in the medical field, focusing on patient care and hospital administrative functions. Skilled legal assistant proficient in legal research and documentation, consistently providing clear and concise data based on creative and complex research findings. Known for fostering cooperative and supportive relationships with peers, superiors, and clients. Excel in fast-paced office settings as an administrative assistant, offering staff support and excelling in clerical tasks. Recognized for responsibility, punctuality, and productivity even when working with minimal supervision. Ambitious medical student with a passion for patient care and hospital administrative functions. Strong patient care skills and the ability to evaluate and advocate for patient needs. Experienced in accounts payable, payroll, case management, and business office operations. Successfully guided and managed multiple facilities by effectively analyzing trends through open communication channels. Motivated to build a career foundation in the field and further develop acquired pharmacy-related skills. Familiar with customer service, administrative support, and restocking procedures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

FINANCIAL ANALYST AP ANALYST

Beecan Health
02.2023 - 08.2024
  • Conducted detailed financial analysis and created financial models to support business decisions
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Analyzed financial statements, including balance sheets, income statements, and cash flow statements
  • Developed and maintained complex financial models for forecasting budgeting and valuation for assigned multiple facilities
  • Provided insightful financial reports, agency prediction, financial predictions, models, for forecasting, budgeting, and valuation
  • Monitoring performances, identifying trends and variances with recommendations for improvement
  • Run reports for Nursing hours per patient day (NHPPD) daily
  • Communicating with other managers and other departments on my findings
  • Conducting weekly meetings with Administrators and nursing team
  • Assisting with Payroll Based Journal (PBJ)
  • Creating weekly reports for NHPPD
  • Training for NHPPD, nursing staff, payroll, and AP
  • Responsible for processing AP invoice for seven facilities
  • Working with Onshift Time, Onshift Schedule, Xchive, and Power BI
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Working with Stampli and Sage
  • Conducting weekly meetings with AP representative
  • Assisting Accountant with month end closing for additional assigned facilities
  • Participated in cross functional projects to streamline financial processes and improve data accuracy
  • Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
  • Played key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout process.
  • Streamlined financial reporting processes, significantly reducing time required for monthly close.
  • Reduced time spent on manual data entry, implementing automated data extraction tools.
  • Created financial strategies to optimize portfolio performance and reduce risk.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Trained junior analysts on best practices in financial modeling, contributing to stronger overall team performance.
  • Strengthened relationships with external partners through timely communication and collaboration.
  • Played key role in audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout process.

CASE MANAGER – Admissions – Business Office Assistant – Supply Chain Manager

Fireside Health Care Center
07.2022 - 02.2023
  • Responsible for getting authorization while working with other case managers
  • Worked alongside the business office manager applying for healthcare insurance for patients
  • Submitting authorizations and following up for approvals
  • Completing clinical notes for patient authorization
  • Assisting Patients with non-medical needs
  • Communicating with Case managers for potential patients and current patients
  • Negotiating with Case managers for higher level of care and long stay
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Reduced client wait times for service access by optimizing internal referral processes.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Assisted with smooth admissions and discharges by coordinating necessary paperwork, room assignments, and transportation arrangements.
  • Collaborated with admissions team to analyze data trends, identifying areas for improvement in enrollment efforts.
  • Streamlined supply chain operations, reducing lead times for new product arrivals.
  • Streamlined supply chain processes for increased efficiency and cost reduction.
  • Optimized supply chain processes, reducing lead times while maintaining product quality standards.
  • Provided supply chain guidance to team of over 250 employees.

Accounts Payable – Business Office Assistant – Payroll

Sunray HealthCare Center
09.2021 - 07.2022
  • Working with HR and accounting for generating reports for facility and employee files
  • Generate all pay period reporting and review for accuracy
  • Processed payroll accurately and punctually, ensuring employee satisfaction and timely payments.
  • Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
  • Self-motivated, with an strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Worked alongside the business office manager applying for healthcare insurance for patients
  • Developed correspondence letters, memos, and emails.
  • Managed correspondence between various departments fostering clear communication channels and facilitating collaboration.
  • Improved workflow processes by identifying areas of inefficiency and proposing viable solutions for implementation.
  • Submitting authorizations and following up for approval
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Completing clinical duties of emails, filing, managing ledgers, cash journals, and helping bill for month end
  • Assisting Patients with non-medical needs
  • Billing, Insurance, and Bookkeeping tasks
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion
  • Managing the facilities bills, invoices, and any internal and external need/requirement
  • Managing payroll and confidential files for employees
  • Served as liaison between technical teams and business units, translating complex analytical results into actionable business recommendations.
  • Collaborated with cross-functional teams to improve overall financial efficiency within the organization.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.

Legal Assistant - Administrative Assistant

Woods & Yoo
09.2014 - 09.2021
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion
  • Conferred with clients and other involved parties to gather and track case information
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information
  • Created interrogatory documents and requests for admissions, document productions, examinations and inspections
  • Interviewed and prepared intake sheets for clients in Korean and English
  • Scheduled and coordinated meetings between legal teams and clients, including setting up refreshments and preparing materials
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation
  • Scheduled office meetings and client appointments for staff teams
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Supply Chain – Administrative - Payroll Manager

Kwan Kim MD Medical Office
01.2017 - 04.2019
  • Clerical support by handling an range of routine and special requirements
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Oversaw demand planning, purchasing, and logistics.
  • Confirming Patient's insurance coverage
  • Creating invoice for insurance and Patients
  • Making collection calls to insurance, or patients
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Coordinated, scheduled and arranged business meetings and travel calendars
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Following up with patients after surgery and manage care plan
  • Manage financials
  • Created detailed expense reports and requests for capital expenditures
  • Coordinated travel arrangements for the doctor, such as setting appointments and securing transit and lodging accommodations
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they depleted
  • Enhanced inventory management by implementing efficient tracking and organization systems.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Processed payroll accurately and punctually, ensuring employee satisfaction and timely payments.
  • Assisted with payroll processing tasks ensuring timely payments for all employees without discrepancies.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Reviewed time records for over 200 employees to verify accuracy of information.

Education

Pre-Medicine -

University of California
Los Angeles, CA

Bachelor of Science - Pharmacology & Toxicology

Arizona State University

Master of Science - Psychology

University of Phoenix

Bachelor of Science - Health Administration

University of Phoenix

Skills

  • Organizational Efficiency
  • Legal compliance
  • SAGE
  • Kronos
  • Power BI
  • Xchive
  • NHPPD
  • ADP
  • Budgeting and forecasting
  • Stampli
  • Docstar
  • Onshift
  • Microsoft Excel
  • Financial and operational reporting
  • Documentation And Reporting
  • Bank Reconciliation
  • Excellent attention to detail
  • Statistical Analysis
  • Medical Administrative Specialist

Certification

  • CPR – AED - FIRST AID, #F4821F59
  • BASIC LIFE SUPPORT, #E555F35

Timeline

FINANCIAL ANALYST AP ANALYST

Beecan Health
02.2023 - 08.2024

CASE MANAGER – Admissions – Business Office Assistant – Supply Chain Manager

Fireside Health Care Center
07.2022 - 02.2023

Accounts Payable – Business Office Assistant – Payroll

Sunray HealthCare Center
09.2021 - 07.2022

Supply Chain – Administrative - Payroll Manager

Kwan Kim MD Medical Office
01.2017 - 04.2019

Legal Assistant - Administrative Assistant

Woods & Yoo
09.2014 - 09.2021

Pre-Medicine -

University of California

Bachelor of Science - Pharmacology & Toxicology

Arizona State University

Master of Science - Psychology

University of Phoenix

Bachelor of Science - Health Administration

University of Phoenix

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Michelle Bustos