Michelle Byrne
Cottage Grove,MN
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 8 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Dedicated and outgoing Assistant Resident skilled in leadership and team building. Highly adept at coordinating student support and implementing conflict resolution strategies. Kind and caring Resident Assistant able to provide compassionate yet professional companionship and conversation to residents. Capable of working independently with little supervision. Reliable, patient and always willing to serve others. Capable of enforcing policies in a fair and equitable manner. Analytical, attentive and driven to help students thrive on the campus. Adept at completing rounds and checking in frequently with residents.
Overview
17
17
years of professional experience
Work History
House Manager
Hometown Senior Living
Woodbury, MN
10.2019 - Current
- Assisted residents with daily hygiene and living tasks, including showers and cooking.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Used positive strategies to promote exceptional customer service and create positive environment for employees and clients.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Directed training and retraining of employees to boost performance.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing orders.
Direct Support Professional
REM
Stillwater, MN
12.2015 - 07.2019
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
- Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Administered medication as directed by physician.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Drove clients to family events
- Assisted in daily goals and cares
Cashier
Gordmans
Woodbury, MN
10.2015 - 12.2015
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
Warehouse Worker
Express Employment Professionals
River Falls, WI
09.2013 - 05.2015
- Made sure that products were produced on time and are of good quality.
- Drilled floors, hung plywood and applied tools to achieve production requirements.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Adjusted alignment of drills, cutters, dies, guides, and holding devices.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Cashier
BP
Prescott, WI
05.2012 - 01.2013
- Stocked merchandise each morning, clearly labeling items, arranging according to size or color, and preparing attractive displays.
- Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors.
- Greeted customers and directed to requested products.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Helped with gas pumps
- Helped with bait
Assistant Manager/Lead Cashier
Dairy Queen
Prescott, WI
04.2010 - 05.2012
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Opened store and counted the tills
- Trained team members in successful strategies to meet operational and sales targets.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Quickly and accurately counted drawers at start and end of each shift.
Sales Associate
HomeGoods
Oakdale, MN
09.2007 - 11.2009
Education
High School Diploma -
Woodbury Senior High School
Woodbury, MN06.2008
Some College (No Degree) - Medical Assisting
Globe University
Saint Paul, MNSkills
- Facility inspections
- Event oversight
- Activities scheduling
- Quality service
- Knowledgeable in Excel, Word
- Staff management
- Budgeting
- Healthy meal preparation
- Leadership skills
- Positive attetude
- Fast learner
- Team work
Timeline
House Manager
Hometown Senior Living
10.2019 - Current
Direct Support Professional
REM
12.2015 - 07.2019
Cashier
Gordmans
10.2015 - 12.2015
Warehouse Worker
Express Employment Professionals
09.2013 - 05.2015
Cashier
BP
05.2012 - 01.2013
Assistant Manager/Lead Cashier
Dairy Queen
04.2010 - 05.2012
Sales Associate
HomeGoods
09.2007 - 11.2009
High School Diploma -
Woodbury Senior High School
Some College (No Degree) - Medical Assisting
Globe University
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