Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Byrne

Fort Myers,FL

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning, and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth, and fostering customer satisfaction, and committed to building strong team cultures that encourage innovation and openness.

Overview

34
34
years of professional experience

Work History

Transportation Manager

Shell Point Retirement Community
Fort Myers
02.2024 - Current
  • Coordinated daily transportation schedules to maximize fleet efficiency.
  • Supervised drivers, dispatchers, and customer service representatives to maintain operational excellence.
  • Implemented logistics software, enhancing workflow optimization across operations.
  • Conducted routine vehicle inspections, identifying and addressing maintenance needs proactively.
  • Monitored safety compliance among drivers, ensuring adherence to established protocols.
  • Administered transportation department budget, aligning expenditures with financial objectives.

General Manager

MBA Airport Transportation
Fort Myers
05.2010 - 01.2024
  • Oversaw daily business operations, including budgeting, staffing, scheduling, and customer service.
  • Resolved customer complaints promptly while upholding high service standards.
  • Trained employees on duties, policies, and procedures to ensure compliance.
  • Created schedules and monitored payroll to maintain budgetary constraints.
  • Established effective communication channels with staff to enhance operational efficiency.
  • Implemented employee recognition programs to motivate staff towards achieving organizational goals.
  • Built lasting customer relationships through strategic account management.
  • Delegated tasks to staff, setting clear priorities and objectives.

Customer Service Manager

Apple Transportation
Fort Myers
04.1991 - 11.2009
  • Managed daily customer inquiries across multiple channels to enhance service delivery.
  • Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.
  • Trained team members on customer service protocols to improve performance and knowledge.
  • Developed training materials to support staff development and skill enhancement.
  • Coordinated scheduling and staffing effectively to address peak service demands.
  • Implemented software tools to optimize response times and elevate service quality.
  • Reviewed customer feedback to identify improvement areas in service processes.
  • Maintained accurate records of customer interactions for enhanced future services.

Education

Bachelor of Science - Social Sciences

Thomas Edison State University
Trenton, NJ
12-2007

Associate of Science - Legal Studies

Florida SouthWestern State College
Fort Myers, FL
05-2005

Skills

  • Fleet management
  • Logistics software
  • Budget administration
  • Safety compliance
  • Vehicle inspection
  • Customer relationship management
  • Dispatch operations
  • Employee training
  • Effective communication
  • Team leadership
  • Conflict resolution
  • Process improvement
  • Data analysis
  • Safety assurance
  • Team building
  • Contract negotiations

Accomplishments

  • Authored two award winning Requests For Proposal
  • Nominated For Best Boss, Lee County Visitor and Convention Bureau
  • Co-authored with Lee County Port Authority, Airport Driver Safety and Training Program

Timeline

Transportation Manager

Shell Point Retirement Community
02.2024 - Current

General Manager

MBA Airport Transportation
05.2010 - 01.2024

Customer Service Manager

Apple Transportation
04.1991 - 11.2009

Bachelor of Science - Social Sciences

Thomas Edison State University

Associate of Science - Legal Studies

Florida SouthWestern State College

Similar Profiles

CREATE PROFILE