Michelle Caddell

Middletown,Ohio

Summary

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

years of professional experience

Work History

Armed Security Guard

Loomis

Cincinnati, OH

02.2025 - Current

Armed security guard
Monitored premises to ensure safety and security of personnel and assets.
Maintained accurate logs of daily activities, incidents, and observations for reporting purposes.
Maintained a safe environment for employees and visitors through diligent access control procedures.
Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.

Delivery Driver

Kroger

Monroe, OH

09.2022 - 12.2024

Communicated with customers and dispatch to ensure timely deliveries to customer.
Up-sell customers on products offered by Kroger, for instance yearly membership instead of paying for the services each time they ordered groceries.
Delivered groceries efficiently to customers, ensuring timely service and satisfaction.
Operated delivery vehicle safely, adhering to traffic regulations and company policies.
Assisted in loading and unloading products, maintaining inventory accuracy during transit.
Communicated effectively with customers regarding delivery schedules and order updates.

Warehouse Associate

Jem Beverage Company

Pilot Point, TX

04.2009 - 08.2015

Work on machines, pallet jack, manage others, quality control, packing, stacking, fill orders, process orders, inventory.
Operated forklifts to efficiently move and organize warehouse inventory.
Conducted regular inventory counts to ensure accuracy and minimize discrepancies.
Collaborated with team members to streamline order fulfillment processes.
Managed shipping and receiving tasks, ensuring timely delivery of products to clients.
Worked safely around moving machinery.
Prepared orders for shipment by picking, packing, and labeling merchandise.

Assistant Manager

Sonic Drive-In

Krum, TX

03.2009 - 05.2014

Managed employees, helped to maintain schedule, associate payroll, and kept cost down.
Handled deposits, ordered supplies twice a week, and trained new employees.
Supervised daily operations, ensuring high-quality service and adherence to company standards.
Ensured compliance with health and safety regulations, promoting a safe work environment for all employees.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Representative

Integrated Alliance

Denton, TX

12.2004 - 05.2007

Took inbound calls, Input orders, and managed data entry for management.
Input daily, weekly, monthly, yearly reports for company.
Trained others and worked in quality control.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Skills

Time management skills
DOT compliance
Facility protection
Surveillance monitoring
Incident documentation
Public safety
Access control

Perimeter security
Electronic surveillance
Personal security
Mobile patrol
Active listening
Data entry
Call center experience

Timeline