Michelle Calderon
Orlando,Florida
Summary
Adept at office management and relationship building, significantly enhanced productivity at KND9 Corporaciones LLC by streamlining documentation control and improving client service protocols. Leveraging skills in database management and empathetic customer interactions consistently achieved and surpassed operational goals, fostering a culture of excellence and teamwork.
Overview
3
3
years of professional experience
Work History
Administrative Officer
KND9 Corporaciones LLC
05.2024 - 12.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the remediation process.
- Developed customized remediation plans based on client needs and the extent of mold contamination.
Collections Agent
Oak Restoration FL
05.2023 - 05.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Customer Service Representative
Movistar
03.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Gustavo Garrido
Merida Venezuela07-2013
Skills
- Office management
- Scheduling and calendar management
- Records management
- Documentation and control
- Relationship building
- Database administration
- Document control
- Database management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Officer
KND9 Corporaciones LLC
05.2024 - 12.2024
Collections Agent
Oak Restoration FL
05.2023 - 05.2024
Customer Service Representative
Movistar
03.2022 - 05.2023
High School Diploma -
Gustavo Garrido
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