Michelle Calistro

Work History

Customer Service Representative Team Lead

Planet Fitness

01.2024 - Current

Trained new staff on operational procedures and customer service best practices.
Enhanced facility cleanliness by maintaining a regular cleaning schedule and ensuring all equipment was sanitized properly.
Increased member retention by creating a welcoming and supportive environment for all gym visitors.
Monitored facility access, ensuring member compliance with policies and safety protocols.
Provided personalized fitness advice and recommendations based on individual member needs, building rapport and trust among clients.
Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
Enforced rules and held customers accountable for not following gym regulations.
Assessed staff needs and offered assistance with checking in patrons during busy times.
Contributed to sales growth by staying up-to-date on industry trends and recommending appropriate products or services to members.
Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
Created a safe workout environment by diligently monitoring gym activities and promptly addressing any safety hazards or concerns as needed.
Managed front desk operations, ensuring smooth check-in and check-out processes for members.
Monitored check-ins to identify delinquent accounts and collect payments.
Addressed member concerns with empathy and professionalism, resolving issues promptly.
Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Assisted in resolving member inquiries, providing prompt and effective solutions to enhance satisfaction.
Handled assignments independently with good judgement and critical thinking skills.
Improved accessibility for all members by proactively identifying potential barriers within the facility layout or equipment availability, suggesting modifications when appropriate.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines
Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Followed safety standards and established SOPs when handling and storing hazardous chemicals.

Server/Bartender

The North Bar And Grill

12.2022 - 06.2023

Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Checked guests' identification before serving alcoholic beverages.

Server/ Bartender/ Manager

Green Mill

06.2008 - 03.2022

Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Managed and motivated employees to be productive and engaged in work.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed and maintained relationships with customers and suppliers through account development.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Served food and beverages promptly with focused attention to customer needs.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Developed detailed plans based on broad guidance and direction.
A brief overview summarizing additional details into my work history as a whole: Throughout all the years I spent working with this company, I was given so many great opportunities to learn and grow into my full potential. Never did I expect that would actually lead to being a role model to many who looked up to me. I took pride in being someone my coworkers felt comfortable with coming to me with any questions or problems. Eventually I stepped into leadership roles which also came with much more responsibility. I was promoted by the owners as their Assistant General Manager as well. Due to changes in my home situation, I made the choice to step down from the position I was so honored and privileged to have even been considered for. I kept on working as a manager on occasion, but generally I was serving and bartending.. I was also in charge of our online training programs and enrolling new employees into the courses required depending on what position they were hired for. I spent a lot of time assisting many different employees in all different course requirements and stages of training and was very familiar with all of the roles, responsibilities, and expectations for all of the positions we had employed there. I actually became very knowledgeable in many different aspects of how the restaurant functioned. For example working with skills in the financial areas such as accounting, payroll, etc. Along with developing excellent customer service skills as far as the owners calling me "The Face" of their store, due to the likability from not only my coworkers who looked up to me, but also every single regular who held me in such high respect to call me family.

Summary

Overview

Work History

Customer Service Representative Team Lead

Server/Bartender

Server/ Bartender/ Manager

Education

High School Diploma -

Skills

Work Availability

Work Preference

Work Type

Location Preference

Timeline

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