Open To Work
Michelle Calistro
Planet Fitness
Coon Rapids,MN
Work Preference
Overview
Enthusiastic and reliable professional with a proven track record in team leadership, staff development, and exceptional client engagement. Skilled in strategic prioritization and conflict resolution, with a strong ability to maintain focus and a positive attitude in high-volume, stressful environments. A motivated team player dedicated to fostering a positive workplace culture, anticipating customer needs, and building lasting rapport.
18+
Years of experience
Skills
Work History
01.2024 - Current2 Years 8 Months
Customer Service Representative Team Lead
Planet Fitness | Coon Rapids, MN
- Welcomed members, managed high-volume check-ins for 100+ guests during peak rushes, and streamlined processes to minimize wait times.
- Resolved member disputes calmly in high-stress situations, using active listening to de-escalate issues and keep members satisfied.
- Processed new memberships accurately, gave facility tours, and highlighted product promotions to help drive gym revenue.
- Maintained strict compliance with state regulations regarding tanning equipment, age restrictions, and chemical/hygiene safety standards (SOPs).
- Conducted regular performance reviews with staff, sharing constructive feedback to build a stronger, more effective team.
12.2022 - 06.20236 Months
Server/Bartender
The North Bar And Grill | Coon Rapids, MN
- Multitasked effectively in fast-paced environments with composure, ensuring safety, efficiency, and great relationships with guests and community members.
- Utilized POS systems to input orders, manage guest bills, and maintain a balanced, secure cash register with strong attention to detail.
- Provided personalized service to a diverse range of customers daily, adapting my approach to create a welcoming and respectful atmosphere for both families and adult patrons.
06.2008 - 03.202213 Years 9 Months
Server/ Bartender/ Manager
Green Mill | Blaine, MN
- Earned a promotion to supervisor, managing daily shifts, coordinating event setups, and building a supportive team environment.
- Managed vendor/supplier relations, and analyzed business performance metrics to enhance operational effectiveness and drive growth.
- Spearheaded digital training and onboarding programs, managing course completions and mentoring 20+ employees across various roles.
- Enforced local alcohol compliance laws, guest ID verification, and rigorous health and safety protocols to ensure a sanitary dining environment.
- Demonstrated strict accuracy with financial responsibilities, managing daily accounting tasks, payroll assistance, fee collections, and cash drawer balancing.
- Handled staff and community concerns calmly under pressure, using active listening and empathetic mediation to achieve constructive, positive outcomes.
Education
High School Diploma
Coon Rapids High School | Coon Rapids, MN | 07-2007
Coon Rapids High School - Coon Rapids, MN
07-2007
Timeline
Customer Service Representative Team Lead
Planet Fitness
01.2024 - CurrentRead more
Server/Bartender
The North Bar And Grill
12.2022 - 06.2023Read more
Server/ Bartender/ Manager
Green Mill
06.2008 - 03.2022Read more
Coon Rapids High School - High School Diploma,
Read more