Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Callahan

Everett,WA

Summary

Versatile and dynamic, with a proven track record at The Terrace at Beverly Lake, excel in office management and fostering strong relationships. Skilled in streamlining operations and enhancing customer satisfaction, bring a blend of hard skills in payroll and budgeting, and keeping track of employee files and training and credentials

Overview

26
26
years of professional experience
1
1
Certification

Work History

Business Office Manger

The Terrace at Beverly Lake
10.2013 - 12.2024
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Optimized supply chain management, ensuring that office supplies were always available without excessive inventory holding costs.
  • Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
  • Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

In Home Child Care

Self Employed
09.1998 - 09.2013
  • Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
  • Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
  • Worked with parents one-on-one to address individual needs of children in care.
  • Prepared tasty, nutritious meals for children.
  • Encouraged children to transition from diapers and assisted in development of good restroom habits.
  • Maintained safe environment by keeping watchful eye on children.
  • Prepared nutritious meals and snacks for children to maintain balanced diets.
  • Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
  • Created safe, inviting in-home environment conducive to structured activity and unstructured play.
  • Played engaging, age-appropriate games to entertain and educate children.
  • Enhanced children''s cognitive development by conducting age-appropriate educational activities and games.
  • Provided transportation to and from school or appointments when necessary, maintaining punctuality and safety at all times.

Education

High School Diploma -

Woodway High School
Edmonds, WA
06-1980

Skills

  • Office management
  • Employee onboarding
  • Payroll and budgeting
  • I have filled in for marketing/sales
  • New resident contracts/move in processing
  • I have filled in and done caregiving scheduling
  • Input Invoices
  • Orientation for new hires
  • Kept track of all employees credentials and training
  • Billing for residents
  • Answering phones and directing calls and handling family issues

Certification

Mental Health

Dementia

Cpr/First aid

Food Handlers

Relias training

Timeline

Business Office Manger

The Terrace at Beverly Lake
10.2013 - 12.2024

In Home Child Care

Self Employed
09.1998 - 09.2013

High School Diploma -

Woodway High School

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Michelle Callahan