Michelle Campbell
New Market,AL
Summary
An organized, detail-oriented office manager and medical biller for over 20 years. Excellent time management of performing multitasking and coding claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic multi office environment.
Overview
22
22
years of professional experience
Work History
Medical Billing Specialist
Neurology Consultants of Huntsville
Huntsville, AL
02.2023 - 03.2024
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances.
- Created and processed claims to third-party payers using specific coding guidelines.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Prepared daily reports summarizing payments received from insurers or other sources.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Medical Practice Manager
Madison Family Practice Associates
Huntsville , AL
06.2015 - 02.2023
- Developed and implemented policies and procedures for the medical practice.
- Recruited, trained, supervised and evaluated staff members.
- Managed budgets, financial reports and accounts receivable and payable activities.
- Negotiated contracts with vendors such as laboratory services providers, medical equipment suppliers and pharmaceutical distributors.
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
- Analyzed data trends to identify potential areas of improvement in operational processes.
- Collaborated with physicians on developing treatment plans that were effective yet cost-efficient.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Prepared financial statements that summarize account activity over a period of time.
IT Systems Administrator
Huntsville Hospital
Huntsville , AL
09.2006 - 06.2015
- Installed and configured operating systems, software applications, and system management tools.
- Monitored system performance and implemented strategies for improvement.
- Provided technical support to users regarding hardware, software, and networking issues.
- Developed backup procedures to ensure data security and integrity.
- Created user accounts with appropriate privileges in accordance with organizational policies.
- Plans, analyzes, designs and modifies EHR software applications, including encoding, testing, debugging and installing to support the implementation of multiple software modules.
Practice Manager/Medical Biller and Coder
A Woman's Clinic
Huntsville, AL
01.2002 - 08.2006
- Developed and implemented new patient registration processes to streamline workflow.
- Maintained financial records, including billing and accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Reviewed medical documentation to ensure accuracy of billing codes.
- Submitted claims electronically to insurance companies.
- Performed accounts receivable duties, including collections on past due balances.
Education
Associates Degree -
Middle Tennessee State University
Murfreesboro, TN05-1995
Skills
- Generally Accepted Accounting Principles (GAAP)
- EHR screen building
- EHR software applications proficiency
- Quality-oriented team player
- Medical Coding and Billing
- HIPPA & OSHA certification
- Human Resource Management
- Detail-oriented and self-driven
References
References available upon request.
Timeline
Medical Billing Specialist
Neurology Consultants of Huntsville
02.2023 - 03.2024
Medical Practice Manager
Madison Family Practice Associates
06.2015 - 02.2023
IT Systems Administrator
Huntsville Hospital
09.2006 - 06.2015
Practice Manager/Medical Biller and Coder
A Woman's Clinic
01.2002 - 08.2006
Associates Degree -
Middle Tennessee State University