Michelle Cancel
Bloomfield,NJ
Summary
A dynamic Client Services Specialist with a proven track record at Hackensack Meridian Health, I excel in problem-solving and maintaining professionalism under pressure. Renowned for enhancing customer retention through exceptional service and effective communication, I adeptly balance technical savvy with empathetic customer engagement, fostering both client satisfaction and team collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Services Specialist
Hackensack Meridian Health
01.2001 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Learned and adapted quickly to new technology and software applications.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Education
High School Diploma -
Plainfield High School
Plainfield, NJSkills
- Call center experience
- Problem-solving
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Team collaboration
- Phone etiquette
- Professionalism
Accomplishments
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Certification
- Certified Medical Assistant (CMA)
- Driver's License
- Phlebotomist
- CPR/AED Certification
Timeline
Client Services Specialist
Hackensack Meridian Health
01.2001 - Current
High School Diploma -
Plainfield High School
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