Michelle Canipe
Conover,NC
Summary
Dynamic Facilitator with a proven track record at Fiserv, enhancing learning outcomes and staff productivity through expert application of facilitation techniques and exceptional interpersonal communication. Mentored new hires and collaborated with experts, significantly boosting professional growth and team collaboration.
Overview
14
14
years of professional experience
Work History
Facilitator
Fiserv
12.2010 - 07.2024
- Improved learning outcomes with application of adult learning principles in all training programs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
Education
Saint Stephens High School
Hickory, NCCatawba Valley Community College
Hickory, NCSkills
- Facilitation Techniques
- Staff Management
- Feedback Delivery
- Excellent Communication
- Teamwork and Collaboration
- Active Listening
- Written Communication
- Professional ethics understanding
- Interviewing abilities
- Interpersonal Communication
- Team Collaboration
- Adaptability and Flexibility
- Professionalism
- Community Outreach
- Banking products knowledge
- Banking Policies and Procedures
- Digital banking products and services
- Data entry proficiency
- Customer Relations
- Payment Processing
- Complaint resolution
- De-Escalation Techniques
- Customer Service
- Computer Skills
- Inbound Call Management
- Call Center Operations
Timeline
Facilitator
Fiserv
12.2010 - 07.2024
Saint Stephens High School
Catawba Valley Community College