Michelle Canizales
Forney,TX
Summary
Driven by a results-focused approach, I leveraged CRM proficiency and exceptional partnership development skills at T-Mobile to exceed sales targets and foster long-term client relationships. My strategic account management and dynamic customer service management led to a significant increase in sales pipeline flow and client acquisition, showcasing a proven track record of success.
Overview
13
13
years of professional experience
Work History
Account Manager, Inside Sales
T-Mobile
02.2024 - Current
- Developed and implemented sales strategies to increase revenue.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Updated accounts and maintained long-term relationships with clients.
- Worked closely with other departments to promote products and marketing campaigns.
- Designed survey method to evaluate inside sales team.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Account Executive| SMB Sales
T-Mobile
07.2022 - Current
- Formulate creative and effective sales approaches and solutions
- Generate leads, manage sales funnels, and upsell products & services to meet business needs
- A baseline knowledge and comfort with the latest tech to provide the best customer experience
- Cold-calling and the ability to transition cold leads to sales by networking
- Track sales leads on Salesforce and follow up to successfully run a meeting including our SE
- Develop key sales skills and techniques by attending sales meetings and training sessions
- Managing and analyze data in the Salesforce CRM system as leads are entered
- Emailing and cold calling prospects to understand and build their interest in TFB solutions made specific to the industry
- Effectively using sequences and lead management process in Salesforce and qualifying leads before being sent over to Account Executive
- Researching leads, following up with them
- Also responsible for other Duties/Projects as assigned by management as needed
- Providing solutions that best fits the business needs
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Mobile Expert
T-Mobile
06.2012 - 07.2022
- Quickly adapted to a fast-paced environment while exceeding quotas and metrics
- Fostered professional sales relationships with clients to create referral sales funnel
- Weekly forecasting of prospective sales and tracking of metrics
- Dependable with a strong work ethic to exceed team goals and individuals.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Class of 2019 - Criminal Justice
University Of Texas at Arlington
Class of 2011 - undefined
Lewisville High-School
Skills
- CRM proficiency
- Territory Management
- Client acquisition
- Account planning
- Objection handling
- Fluent in Spanish
- Pipeline Management
- Account Management
- Sales Development
- Partnership Development
- Customer Service Management
Timeline
Account Manager, Inside Sales
T-Mobile
02.2024 - Current
Account Executive| SMB Sales
T-Mobile
07.2022 - Current
Mobile Expert
T-Mobile
06.2012 - 07.2022
Class of 2019 - Criminal Justice
University Of Texas at Arlington
Class of 2011 - undefined
Lewisville High-School