
Experienced professional in customer service and call center management with a strong attention to detail. Over 15 years of expertise in developing, performance management, coaching, training, metrics management, payroll, and employee relationships. Skilled in fostering positive work environments and resolving conflicts in both employee and customer relations. Proven track record of working collaboratively across departments to support organizational goals and drive employee engagement. Currently seeking opportunities to showcase knowledge, skills, and successes with a progressive company.