Michelle Canton
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Business Operations Manager
Gou-oui
03.2021 - Current
- Seek out new sales contract opportunities and close wholesale contracts
- Oversaw day-to-day business operations by fostering deep professional relationships with wholesale contacts and customers.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Recruited, hired, mentored and trained 15 staff members on business procedures, policies, duties and customer care methods.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Charter Flight Attendant
Delta Air Lines, Hartsfield Jackson International Airport
10.2018 - 10.2021
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Used excellent customer service skills in addressing passengers' needs.
- Collaborated with flight crew to maximize smooth and safe flights.
Flight Attendant
Delta Air Lines
04.2017 - 10.2018
- Maintain high level of knowledge in: Company policy, Flight Attendant Manual, FAA Regulations, and other technical data
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
Medical Administrative Assistant
Florida Spine Care Center
06.2015 - 11.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
Associate of Science - Business Administration
Valencia College, Some College
Orlando, FLHigh School Diploma -
Saint Lucie West Centennial High School
Port Saint Lucie, FL05.2012
Skills
- Project Management
- Travel Planning
- Excellent Written and Oral Communication
- Creative Thinking
- Leadership
- Public Speaking
- Business Workflows
- Systems Implementations
- Business Development
- Business Planning and Strategy
- Staff Management
- Microsoft Office Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Operations Manager
Gou-oui
03.2021 - Current
Charter Flight Attendant
Delta Air Lines, Hartsfield Jackson International Airport
10.2018 - 10.2021
Flight Attendant
Delta Air Lines
04.2017 - 10.2018
Medical Administrative Assistant
Florida Spine Care Center
06.2015 - 11.2016
Associate of Science - Business Administration
Valencia College, Some College
High School Diploma -
Saint Lucie West Centennial High School
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