Michelle Capobianchi
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Director of Catering and Connelly Center Operations
Villanova University
05.2016 - Current
- Leverage verbal and written skills for transparent communication and vision alignment
- Dedicated to creating departmental culture of unity, truth, and love
- Knowledgeable in organizational/team dynamics promoting teamwork and individualized, team, and organizational skills development
- Collective mindset shifting for adaptive capacity in complex situations
- Strategically plan and execute 1,400 annual campus events with customer counts ranging from 10 to 10,000 people
- Direct daily operations for 5 locations including multi-concept food court, 3 coffee shops, Convenience store, smoothie shop
- Oversee 120+ staff members (Full-time, part-time, casual temporary, temporary, student)
- Menu design, logistical coordination, supply chain management, trend analysis, product implementation including sustainable and alternative dietary options
- Employee engagement, training, compliance, and customer service development
- Facilities, infrastructure, equipment, and service area project management
- Systemic approach to partnering with University stakeholders, at all levels, internal and external collaborations
- Coaching staff on situational awareness/analysis, critical thinking, and decision-making in safety and customer-centered interactions
Hiring and Training Manager
Villanova University
03.2008 - 01.2016
- Departmental hiring through PeopleAdmin including job posting, recruiting, screening, interviewing, hiring, and background compliance
- Departmental training and development initiatives and University compliance
- Foster sense of team, build relationships, and set vision in complex situations to leverage talents and align them to common goal
- Study success and failures to learn and adjust to create productive outcomes
- Ensure departmental and corporate-wide standards are met through training and development
- Oversee disciplinary action process
- Develop training programs
- Coordinate Diversity programming
- Payroll Management
- Administer and maintain annual performance evaluations
- Oversee University Meal Plan sales (4400-4700) programming all plans and student cards, staff/cashier training
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Doctor of Management - Strategic Leadership
Jefferson University
Philadelphia, PA12.2018
Post-Master’s of Science - Human Resources Development
Villanova University
Villanova08.2015
Master’s of Science - Human Resource Development
Villanova University
Villanova, PA05.2008
Bachelor of Arts - English
Villanova University
Villanova05.2000
Skills
- Complex Project Management
- Strategic leadership
- Coaching and Mentoring
- Relationship Building
- Decision-Making
- Team Collaboration and Leadership
- Critical Thinking
- Systems Development
- Human Resources Management
- Customer Relationship Management
Accomplishments
- 2012 Distinguished Service Award Winner- Villanova University
- 2014 – to present - nominated Chair of the Above and Beyond Award Committee
- University Diversity Programming Committee Member
- Scholarship recipient for the 2015 NACUFS Leadership Institute hosted by Nestle and Tom Champoux
- 2011 – NACUFS Planning Institute participant
- Assisted with a workplace violence prevention access control checklist
- Coordinate training program for employees of all levels within Dining Services
- Community Picnic, Holiday Social, and Midnight Shift committee member
- 2009 – NACUFS HR Institute participant
- ServeSafe Certified
Affiliations
- NACUFS
- Systems Wisdom, LLC
- SHRM
Certification
RAMP
ServeSafe
Timeline
Associate Director of Catering and Connelly Center Operations
Villanova University
05.2016 - Current
Hiring and Training Manager
Villanova University
03.2008 - 01.2016
Doctor of Management - Strategic Leadership
Jefferson University
Post-Master’s of Science - Human Resources Development
Villanova University
Master’s of Science - Human Resource Development
Villanova University
Bachelor of Arts - English
Villanova University