Michelle Cardenas
Arelata,California
Summary
Energetic [medical receptionist] offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go the extra mile to complete any task. Bilingual Medical Receptionist with over [4] years of experience in private medical office. Excellent skills managing complex appointment system to maximize revenues. Certified in [medical assisting].
Overview
12
12
years of professional experience
Work History
Appointment Scheduler
Gastroenterology Associates of Southern California
06.2023 - 06.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Handled complaints and questions, and re-directed calls to other team members.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Opened new accounts and documented personal, demographic, and payment information in system.
Data Entry Clerk
Infiniti Health Care
12.2021 - 06.2022
- Documented novel coronavirus screening assessments.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Collected and treated students and staff with samples to test for COVID-19 infection.
- Disinfected tools, equipment and surfaces between students and staff.
- Supervised students from pre k to 12 grade.
- Encouraged positive behaviors, including patience with teachers and students.
- Kept students safe at all time
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Appointment Scheduling Specialist
Lakeside Community Healthcare
06.2018 - 04.2021
- Operated multi-line telephone system to independently handle over [130] calls each day.
- Scheduled consultations for [130] potential patients.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Scheduled and confirmed appointments and meetings for [doctors].
- Addressed patients inquiries and updated database information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled appointments for over 30 primary/specialist doctors.
Receptionist
Beverly Hills Medical Center
12.2016 - 02.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated multi-line telephone system to independently handle over [100] calls each day.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Scheduled and confirmed appointments and meetings for [doctors].
Sales and Appointments
Hamer Toyota
01.2012 - 09.2016
- Scheduled consultations for [130] potential customers.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Set appointments with service people and potential customers.
- Made [100] phone calls daily to establish first contact with potential customers and set meetings with service people.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [100]%.
Education
Certification - Medical Assistant
Charter College
Santa Clarita, CA09.2012
Skills
- Setting appointments
- Fluent in [english/Spanish]
- High-volume call environments
- Customer service
- Appointment Plus software knowledge
- Brand promotion
- Customer and client relations
- Project planning
- Child care assistance
Timeline
Appointment Scheduler
Gastroenterology Associates of Southern California
06.2023 - 06.2024
Data Entry Clerk
Infiniti Health Care
12.2021 - 06.2022
Appointment Scheduling Specialist
Lakeside Community Healthcare
06.2018 - 04.2021
Receptionist
Beverly Hills Medical Center
12.2016 - 02.2018
Sales and Appointments
Hamer Toyota
01.2012 - 09.2016
Certification - Medical Assistant
Charter College
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