Michelle Cardona
Lynwood,CA
Summary
Skilled in Excel and Word, I spearheaded client support at Quality Of Life Academy, developing personalized plans that achieved a 100% satisfaction rate. My expertise in data analysis and a collaborative spirit enhanced team performance and client well-being, showcasing my ability to blend technical skills with compassionate care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Support Administrator
Quality Of Life Academy
08.2021 - Current
- Developed comprehensive annual plans for adults with developmental disabilities, ensuring personalized goals and measurable outcomes in accordance with regulatory standards.
- Created detailed progress reports using Excel and Word, tracking client progress and adjusting strategies to meet individual needs.
- Led the food program, managing menus, inventory, and ensuring nutritional needs were met for all clients, resulting in a 100% satisfaction rate in annual reviews.
- Utilized Excel to track and analyze client data, including progress on goals, and generated reports to assist in case reviews and decision-making processes.
- Provided direct support in daily activities, fostering independence and ensuring the overall well-being of clients.
- Managed a team, ensuring adherence to client goals and providing guidance on best practices for supporting individuals with developmental disabilities.
- Trained and mentored staff to implement individualized care plans, fostering a collaborative and high-performing team environment.
Direct Support Professional
My Life Foundation
07.2019 - 08.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Crew Member
AMC Theatres
09.2018 - 07.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
South Gate High School
South Gate, CA06-2012
Skills
- Client Planning and Progress Reports
- Excel and Word Proficiency
- Food Program Management
- Data Tracking and Reporting
- Team Collaboration
- Care Plan Development
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
Languages
Spanish
Professional Working
Timeline
Client Support Administrator
Quality Of Life Academy
08.2021 - Current
Direct Support Professional
My Life Foundation
07.2019 - 08.2021
Crew Member
AMC Theatres
09.2018 - 07.2019
- ServSafe Food Handler's Certification
- First Aid Certification
High School Diploma -
South Gate High School
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