Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Carleton

Greenfield,MA

Summary

Seasoned Vice President with a proven track record in strategic planning, financial management, team leadership and possess in-depth knowledge in operational managment. Skilled at implementing operational improvements to improve quality assurance and to ensure all policies and procedures are followed. Demonstrated abilities in fostering positive relationships with stakeholders, Family members, and clients while delivering high- quality care for the individuals served. Known for problem-solving, remaining calm in high pressure situations, acumen, innovative thinking, and strong communication skills.

Overview

36
36
years of professional experience

Work History

Vice President of Residential Services

Berkshire Family and Indvidual Resources (BFAIR)
Noth Adams, MA
02.2019 - Current
  • Responsible for overseeing the management of the DDS and ABI Residential programs.
  • Responsible for the daily implementation of policies, procedures, supervision of staff, developing and managing budgets, evaluation of services, and implementation of quality assurance recommendations.
  • Develop and execute strategic plans to support the vision of the organization.
  • Negotiate contracts with vendors for services, products, and supplies.
  • Provide organizational leadership and collaborate with senior management partners to establish long-term goals, strategies, and company policies.
  • Participate in the recruitment, interviewing, hiring, and development of staff, and collaborate with Human Resources on training needs for staff.
  • Oversight of all corrective actions, performance improvement plans, corrective action up to and including terminations.
  • Ensured compliance with federal, state and local laws related to employment practices.
  • Ensure all BFAIR homes meet quality assurance and regulatory certification standards.
  • Oversee referral process in collaboration with DDS Area Offices, DMH, and other referral sources as needed. Participate in intake process with Quality Assurance.
  • Responsible for overseeing any and all construction projects in the Residential Departments.

Director of ABI/MFP Residential Services

Berkshire Family and Individual Resources
North Adams, MA
04.2018 - 02.2019
  • Responsible for overseeing the operations of the ABI/MFP department's group homes for individuals with acquired brain injuries.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Participated in rotating schedule for 24-hour administrative on-call support for individuals and staff.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Directed the departments daily operations, ensuring compliance with applicable laws and regulations.

Program Coordinator

Berkshire Family and Individual Resources
Northampton, MA
03.2017 - 04.2018
  • Responsible for overseeing the operation of multiple group homes for individuals with acquired brain injuries.
  • CPR, First Aid, and AED Trainer.
  • Coordinated ISP process with DDS Service Coordinator, and ensured all assessments were completed and submitted on time.
  • Review and approve all biweekly timesheets, time off requests.
  • Participate in a rotating schedule for 24-hour administrative on-call for individuals and staff in the ABI/MFP Department.
  • Assist in the Marketing of the ABI/MFP Residential program.
  • Provide staff trainings when needed.
  • Participated in the recruitment, interviewing, and hiring of staff for the ABI/MFP department.
  • Served as the Human Rights Officer and Safety Officer.
  • Responsible for overseeing the construction of two BFAIR's homes in Hampshire and Hampden counties.

Residential Coordinator

Behavioral Health Network Inc.
Northampton, MA
08.2016 - 02.2017
  • Provided direct services that supported the growth, promoted independence, and ensured the safety of the individuals in all settings.
  • Assisted in monitored activities of daily living.
  • Encouraged independence, competency, and decision making.
  • Initiated supports and ensured the quality of life through empowerment, safety awareness, respect, and dignity of individuals.
  • Monitored overall health, well-being, and assisted with all aspects of medication administration.
  • Was a primary implementer of strategies to meet ISP/PSTP goals.
  • Provided support to residents in crisis situations, advocating for their needs.
  • Served as the Human Rights Officer.
  • Provided direct supervision, support, and guidance to program staff.
  • Oversaw the operations of one DDS residential home.
  • Coordinated ISP process with DDS Service Coordinator, and ensured all assessments were completed and submitted on time.

Resident Care Director

Rockridge Retirement Community
Northampton, MA
06.2007 - 02.2016
  • Provided oversight of staff members and ensured compliance with policies and regulations.
  • Coordinated with medical professionals to manage residents' health care needs.
  • Created and implemented resident care plans to ensure safety, comfort, and well-being.
  • Organized regular meetings with families to discuss their loved ones' progress.
  • Developed training materials for new staff members on resident care protocols.
  • Monitored medication administration and documented any changes in residents' conditions.
  • Participated in facility surveys conducted by regulatory agencies.
  • Conducted interviews with potential employees to assess qualifications.
  • Assisted the nursing team in providing direct patient care when needed.
  • Implemented quality assurance programs to promote best practices in resident care.
  • Evaluated the performance of staff members and provided feedback as necessary.
  • Ensured compliance with local, state, and federal laws related to healthcare facilities.
  • Resolved customer complaints regarding resident services promptly and efficiently.
  • Maintained accurate records of all patients' treatments, medications, therapies.
  • Scheduled shifts for nursing personnel according to established guidelines.
  • Investigated incidents or accidents involving residents or personnel immediately.
  • Assigned duties to nursing assistants based on their skillset and experience level.
  • Completed regular audits of charts and medication to assess compliance with facility standards and legal guidelines.
  • Helped develop and implement promotional strategies to bring in new residents.
  • Worked with outside agencies to improve care for residents.
  • Communicated with patients with compassion while keeping medical information private.
  • Developed the education and in-service training program for the entire community.
  • Risk Manager for the community.
  • Developed and monitored the Wellness Department's yearly budget and purchased all needed supplies for the department.

Assistant Resident Care Director

Rockridge Retirement Community
Northampton, MA
12.2005 - 06.2007
  • Provided oversight of staff members and ensured compliance with policies and regulations.
  • Assured that services for all residents were delivered according to policy and procedure.
  • Assisted in interviewing and pre-screening residents for admission.
  • Performed resident assessments and completed service plan reviews.
  • Supervised the Wellness Department Nurses' Aides.
  • Informed residents, doctors of any medical issues and/or changes.
  • Performed staff evaluations.
  • Prepared staff work schedules.
  • Organized regular meetings with families to discuss their loved ones' progress.
  • Monitored medication administration and documented any changes in residents' conditions.
  • Participated in facility surveys conducted by regulatory agencies.
  • Maintained accurate records of all patients' treatments, medications, therapies.
  • Ensured compliance with local, state, and federal laws related to healthcare facilities.
  • Assessed new and readmitted patients for medical concerns and risks.

Resident Care Assistant

Rockridge Retirement Community
Northampton, MA
02.1999 - 11.2005
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Provided assistance to residents with activities of daily living, such as bathing, dressing, grooming, toileting, and medication administration.
  • Reported changes in resident's condition to Nurse Supervisor.
  • Participated in team meetings to discuss new developments or changes in services provided to residents.
  • Observed and documented any abnormal behaviors or symptoms of illness.
  • Ensured that all medications were administered properly according to physician orders.
  • Transported residents safely to doctor appointments and other events outside of the facility.
  • Provided emotional support to residents during difficult times and assisted them with adjustment issues related to their stay at the facility.
  • Assisted with ambulation needs such as walking with a cane or wheelchair assistance.
  • Collected specimens from patients for laboratory testing per physician order.
  • Performed light housekeeping duties such as changing bed linens and cleaning up after meals.
  • Answered call bells promptly and responded quickly to requests from staff members.
  • Responded appropriately in emergency situations by following established protocols.
  • Provided compassionate end-of-life care for terminally ill patients.
  • Built relationships with patients through companionship and life enrichment activities to improve quality of life.

Certified Nursing Assistant

Mediplex of Northampton
Northampton, MA
12.1988 - 02.1999
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Observed patients for any changes in their physical or mental condition.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted with ambulation of patients utilizing appropriate equipment safely.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.

Medical Assistant

Dr. Peter Siersma and Dr. Andrew Mackey
Williamsburg, MA
05.1995 - 07.1997
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician. Performed phlebotomy.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Education

CPR, First Aid AED Instructor

American Heart Association
04-2017

Certificate - Leadership Academy

Leading Age Massachusetts
05-2014

Associate of Science - Medical Assisting

Springfield Technical Community College
Springfield, MA
06-1992

Skills

  • Financial Management
  • Customer Service
  • Event Networking
  • Operations Management
  • Staff Development
  • Risk Management
  • Strategic Planning
  • Team Leadership
  • Staff Recruiting and Retainment
  • Decision-Making
  • Results-Driven
  • Complex Problem-Solving
  • Documentation And Reporting
  • Performance monitoring and evaluation
  • Recruiting and Hiring
  • Critical Thinking
  • Rules and regulations
  • Relationship Building
  • Medication Administration Certified
  • CPR/First Aid, AED Instructor

Timeline

Vice President of Residential Services

Berkshire Family and Indvidual Resources (BFAIR)
02.2019 - Current

Director of ABI/MFP Residential Services

Berkshire Family and Individual Resources
04.2018 - 02.2019

Program Coordinator

Berkshire Family and Individual Resources
03.2017 - 04.2018

Residential Coordinator

Behavioral Health Network Inc.
08.2016 - 02.2017

Resident Care Director

Rockridge Retirement Community
06.2007 - 02.2016

Assistant Resident Care Director

Rockridge Retirement Community
12.2005 - 06.2007

Resident Care Assistant

Rockridge Retirement Community
02.1999 - 11.2005

Medical Assistant

Dr. Peter Siersma and Dr. Andrew Mackey
05.1995 - 07.1997

Certified Nursing Assistant

Mediplex of Northampton
12.1988 - 02.1999

CPR, First Aid AED Instructor

American Heart Association

Certificate - Leadership Academy

Leading Age Massachusetts

Associate of Science - Medical Assisting

Springfield Technical Community College

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Michelle Carleton