Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Carmichael `

Cleveland

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Condado Tacos
09.2020 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.

Lead Bartender

Yard House
10.2015 - 03.2020
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
  • Served high customer volumes during special events, nights, and weekends.

Bartender

Ruby Tuesday
02.2011 - 03.2016
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

STNA - Medical Professional

Polaris Career Center
Middleburg Heights, OH
05-2012

No Degree - Medical Professional

Technical Education Center Osceola
Kissimmee, FL
06-2011

General

North Olmsted High School
North Olmsted, OH
05-2011

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Employee scheduling
  • Hiring and onboarding
  • Payroll administration and timekeeping
  • Training management
  • Employee development
  • Proficient in Compeat and Excel

Languages

Portuguese
Limited Working
Spanish
Limited Working
English
Native or Bilingual

Timeline

Assistant General Manager

Condado Tacos
09.2020 - Current

Lead Bartender

Yard House
10.2015 - 03.2020

Bartender

Ruby Tuesday
02.2011 - 03.2016

STNA - Medical Professional

Polaris Career Center

No Degree - Medical Professional

Technical Education Center Osceola

General

North Olmsted High School

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