Michelle Carmon
Monroe,MI
Summary
I am a organized and dependable candidate who is looking to seek and maintain a fulltime position that offers professional challenges and growth, utilizing interpersonal skills, excellent time management and problem solving skills. I am successful at managing and prioritizing multiple assignments and projects with a positive attitude. I have the willingness to take on added responsibilities to meet team goals and show I am a solid team player who not only is detail-orientated but has strong organizational skills, along with proven skills in establishing rapport with customers. Every call, every customer is family.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist
Farmers Insurance Company
02.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained and managed customer files and databases.
Customer Service Agent
Amazon
08.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Safety Manager
Safety 1st, Inc
01.2007 - 01.2022
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Provided new-employee health and safety orientations and developed materials for presentations.
Human Resources/ Office Manager/Payroll Specialist
Fusion Oil, Inc
01.2000 - 01.2007
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Completed payroll accurately and timely to meet employee expectations.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Updated employee files with new details such as changes in address or salary levels.
- Audited timesheets and payroll records for accuracy.
- Assisted with recruitment and onboarding of new employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Maintained confidentiality of employee records and payroll information.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Education
High School Diploma -
Monroe High School
Monroe, MI06.1997
Skills
- Call Volume and Quality Metrics / Call Control
- Documenting and Records Management
- Microsoft Office / Quickbooks
- Administrative and Office Support / Duties
- Calm and Professional Under Pressure / Dependable and Responsible
- Independent Worker / Multitasking Abilities
- Order / Refund Processing and Billing Adjustments
- Data Entry / Data Processing / Word Processing
- Strong Problem Solver
- Caring and Empathetic / Understand Customer Needs
- Invoice Preparation and Processing
- Time Card Processing / Payroll Processing
Timeline
Customer Service Specialist
Farmers Insurance Company
02.2023 - Current
Customer Service Agent
Amazon
08.2022 - 02.2023
Safety Manager
Safety 1st, Inc
01.2007 - 01.2022
Human Resources/ Office Manager/Payroll Specialist
Fusion Oil, Inc
01.2000 - 01.2007
High School Diploma -
Monroe High School
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