Michelle Carneghi

5 years of managing salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.

• Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Increased customer retention through exceptional service and consistent follow-up communication.
• Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
• Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
• Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
• Consulted with customers to assess needs and propose optimal solutions.
• Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• 20 years of building a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Educated customers on products to maximize benefits.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Organized sales area and work station to showcase products and boost sales.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
• Managed inventory of hair care products and tools, ensuring availability of necessary items.
• Provided exceptional customer service, ensuring client satisfaction and repeat business.
• Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
• Answered phone calls and emails to schedule client appointments.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Used social media platforms to promote salon and services.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• 8 years of working with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.