Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Nixon

Everett,WA

Summary

Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

17
17
years of professional experience

Work History

Lead Housekeeper

Bethany At Pacific
10.2017 - 08.2023
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Increased employee performance through effective supervision and training.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying, and ironing.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Assistant Manager

Tims Motel
06.2011 - 12.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Crew Trainer

McDonald's Restaurant
03.2006 - 01.2007
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.

Education

Everett Alternative
Everett, WA

Skills

  • Quality Assurance
  • Customer Service
  • Pest Control
  • Deep Sanitization
  • Supply Ordering
  • Staff Training
  • Team Leadership
  • Decision Making
  • Guest Relations
  • Inventory Control
  • Organizational Skills
  • Laundry Management
  • Waste Disposal

Timeline

Lead Housekeeper

Bethany At Pacific
10.2017 - 08.2023

Assistant Manager

Tims Motel
06.2011 - 12.2011

Crew Trainer

McDonald's Restaurant
03.2006 - 01.2007

Everett Alternative

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Michelle Nixon