MICHELLE CARNEY

• Oversaw daily transportation operations to ensure timely deliveries and compliance with regulations.
• planning loads and using strategy to make on time deliveries

• Helped implementing safety protocols, improving workplace safety standards.
• Managed a team of drivers, providing support and guidance to improve performance and productivity.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Improved driver retention rates with focus on professional development and positive work environment.
• worked independently, maintaining productivity,

multitasking phone calls, driver needs, planning, safety needs

working alongside with customer for OTD with capacity needs

• Provided timely assistance to customers, resolving inquiries and issues efficiently.
• Utilized company systems to track and manage customer orders effectively.
• Collaborated with team members to enhance service delivery and improve customer satisfaction.
• Maintained product knowledge to assist customers with informed recommendations.
• Maintained a high level of product knowledge, providing accurate information to the customer
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Worked with AS400
• Completed daily tasks using microsoft to compose data and worksheets
• Used JDA to find data needed to provide to drivers