Michelle Caroline Stephens
Boca raton,FL
Summary
- Able to develop and implement policies and procedures; Skilled in problem resolution and customer relations; Adept at training, motivating and managing personnel; Proven ability to lead successfully program and team; Excellent presentation and bilingual (Portuguese and Spanish)
- 14 years of client management and customer services experience
- Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Overview
2026
2026
years of professional experience
Work History
Shop Manager
Bash Paris
10.2022 - 10.2025
- Events , fashion shows , conferences
- Scheduling , strategies , leased department
- Creating connections with all the stylish from Bloomingdale's to increase the sales Team of two
- Trained and mentored team members on product knowledge and sales techniques.
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Developed merchandising strategies to enhance product visibility and drive sales.
- Collaborated with marketing team to execute promotional campaigns effectively in-store.
- Analyzed sales data to identify trends and adjust strategies for performance enhancement.
Luxury Boutique Manager
Anne Fontaine
2020 - 2022
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented visual merchandising strategies to enhance brand presentation.
- Managed inventory levels, optimizing stock organization and replenishment processes.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
- Established strong relationships with clients, enhancing customer loyalty and retention rates.
- Coordinated in-store events that increased foot traffic and brand awareness within the community.
Store Manager
L'occitane in Provence
2018 - 2020
- Reported directly to the district manager
- Daily operations / facial time with clients
- Ensure overall store success driving sales, reinforcing operations, merchandising.
- Trained beauty advisor on facials so they could demonstrate on their clients our skin care line.
- Analyze and review sales associates performance/ develop coaching logs and refine selling techniques on store wide and individual basic
- Hands on on selling, facials and visuals.
- Managed inventory levels, optimizing stock turnover to meet customer demands.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Established performance metrics to evaluate team effectiveness and improve operational efficiency.
Store Manager
Clarins Groupe POP UP
2018 - 2018
- Develop a skincare customer base/ recruit, hired and trained beauty advisors and future management candidates
- Uncovering network/outsourcing opportunities/social medias and recruiting strategies
- Leading, coaching and teaching by example
- Motivating, scheduling, clientele, appointments
- Entering over 250 new clients weekly to the Club Clarins being a number one in a nation for several weeks by recruiting and exchanging samples.
- Clientele for new skincare clients/ follow up with facials given at the store. Business meeting every week.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance product knowledge and customer service skills.
Sales Manager
Maximilian Furs at Bloomingdales
2015 - 2018
- Maintained effective communication with corporate operations, Merchandising, Services and HR.
- Attend daily pipeline meetings with Bloomingdale's team.
- Provided excellent customer services while effectively building business and expanding clientele base.
- Coordinated events with other Bloomingdale's departments, charities to create salon buzz/sales.
- Increase $100k in sales 2016- Consecutively beat LY monthly goals ranging from 37% 40% above LY.
- Consecutively beat Restyle events LY - 50% over plan.
- Fostered partnerships with key clients, enhancing customer loyalty and retention rates.
- Collaborated with marketing teams on promotional campaigns that increased brand visibility and engagement.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Top Wardrobe Specialist
ST JOHN KNITS
2013 - 2015
- Top Sales Supervisor / Key Holder
- Awarded as a Top Supervisor Sales producer - first quarter of 2015 in the entire division.
- Achieved 527K in sales in 4 months.
- Worked on CRM (Customer relationship management)
- Built a very strong clientele generating over $1M to book.
- Responsibilities include achieving the personnel goals and goals of the store.
- Supervise employees to complete tasks and achieve goals.
- Ensure execution of daily merchandising flexing and replenishment processes.
- Execute lead cashier responsibilities:
- Remain current on all company policies.
- Maintain client books with top customers to standard and generate sales.
- Communicate and promote programs, marketing tools and events.
- Demonstrate high level of quality in work, attendance and appearance.
- Assist in preparation, coordination and ensure physical inventory per Company guidelines.
- Assist in execution and maintenance of visual merchandising standards.
- Support in preparation and facilitation of required Store Meetings.
- Supervised sales team to achieve monthly targets and enhance customer satisfaction.
- Analyzed sales trends to identify opportunities for promotional strategies.
Sales Supervisor
Roberto Cavalli
2011 - 2013
- Responsibilities include achieving the personnel goals and goals of the store.
- Train the Associates by utilizing my sound communication and demonstration skills
- Managed shelf stocking and pricing activities
- Handled inventory and stocks
- Reviewed merchandize movement
- Inspected merchandize for quality and quantity
- Recognized as a number one in sales for 2012
- Monitored inventory levels to ensure optimal stock availability for customers.
Key Holder Supervisor
Elizabeth Arden Beauty Products Women's Skin Care
2009 - 2011
- Top producer for 12 months consecutive;
- Built and maintained the strong vendor partnerships to support the business.
- Maintained the up-to-date client information to drive sales.
- Maintained and provided customer services.
- Implemented indicative selling and advised customer to make multiple unit sales.
- Understood and properly executed all systems and procedures to ensure a quick and efficient transaction.
Team Leader
OCWAVERUNNERS LLC
01.2007 - 01.2008
Education
Bachelor of Science - Business Administration
Universidade Metodista De Piracicaba
BrazilSkills
- Languages: Portuguese and Spanish
- Sales courses taken in 1998-2001
- Skin care classes from CLARINS GROUPE FRANCE
- Inventory management
- Customer relationship management
- Team leadership
- Visual merchandising
- Event coordination
- Staff training and mentoring
- Promotional campaign execution
- Operational efficiency improvement
- Brand representation enhancement
- Customer service excellence
Timeline
Shop Manager
Bash Paris
10.2022 - 10.2025
Team Leader
OCWAVERUNNERS LLC
01.2007 - 01.2008
Luxury Boutique Manager
Anne Fontaine
2020 - 2022
Store Manager
L'occitane in Provence
2018 - 2020
Store Manager
Clarins Groupe POP UP
2018 - 2018
Sales Manager
Maximilian Furs at Bloomingdales
2015 - 2018
Top Wardrobe Specialist
ST JOHN KNITS
2013 - 2015
Sales Supervisor
Roberto Cavalli
2011 - 2013
Key Holder Supervisor
Elizabeth Arden Beauty Products Women's Skin Care
2009 - 2011
Bachelor of Science - Business Administration
Universidade Metodista De Piracicaba