Michelle Carpenter
Fort Mill,SC
Summary
A patient-focused Certified Pharmacy Technician with 4 years of experience in retail, specialty, inpatient, and outpatient pharmacy. An organized and motivated individual, eager to utilize specialized skills in conflict resolution, patient advocacy, and health information privacy practices.
Overview
7
7
years of professional experience
Work History
Senior Patient Engagement Specialist
Shields Health Solutions
10.2023 - Current
- Provides warm and friendly customer service over the phone with patients, answering questions about medications and pharmacy insurance questions.
- Maintains accurate records of medications, including dosages, patient information, and other related data for over 120 patients per week using TRx, WAM, and Epic.
- Well-versed in many clinics to assist patients and EC team members in many areas, including transplant, neurology, infectious disease, dermatology, cardiology, and GLP-1s.
- Trains new hires in virtual shadow sessions and test drives to ensure they receive adequate information regarding company policies, procedures, and EC workflows.
- Reports any discrepancies or errors in the medication delivery process immediately to the respective liaisons and team members to resolve issues quickly to prevent further delays in patient care.
- Receives payment from patients and processes debit/credit card transactions using Heartland, Emporos and sends HSA/FSA card details to the proper parties to process copays.
Prior Authorization Specialist
Blue Sky Specialty Pharmacy
Charlotte, NC
04.2023 - 10.2023
- Accessed many EMR systems for different providers to review patient drug history, chart notes and lab results to fill out insurance forms to establish coverage for specialty and non specialty drugs.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations to submit prior authorizations for insurance coverage.
- Advocated patient needs to healthcare providers to coordinate resolutions regarding cost discrepancies and prior authorization issues for denials and appeals.
- Verified patients' personal details including insurance and payment methods over the phone to set up delivery for their prescriptions.
Certified Pharmacy Technician I
Atrium Health Mercy Hospital
Charlotte, NC
08.2022 - 05.2023
- Answered questions and medication requests via phone call and Epic messages from nurses and providers.
- Compounded sterile and non-sterile admixtures including, nutrition, antibiotics, hydration, using aseptic technique, and USP 797
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Delivered patient specific medications and Omnicell restocks to all hospital units including, ICU, Pre-Op, PACU, Anesthesia, and Behavioral Health.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Senior Certified Pharmacy Technician CPhT
Walgreens Specialty
Charlotte, NC
06.2021 - 08.2022
- Provided exceptional customer care through proper triage, clinical management through URAC accredited system and medication fulfillment
- Assisted patients with setting up medication refills to be delivered via mail order through outbound and inbound calls.
- Assisted with prescription transfers to other pharmacies.
- Worked as a team to handle over 500 prescription fills daily, for mail order delivery and in store pickups, following HIPPA regulations to ensure patient privacy.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Interpreted and processed medication orders under supervision of pharmacist.
Patient Registration Representative
St. Francis Downtown: Emergency Room
Greenville, SC
04.2018 - 12.2018
- Checked in an average of 50-100 patients per shift.
- Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.
- Used Epic to access patient information to schedule appointments and procedures while maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Prepared patients for departure by coordinating discharge plans and paperwork.
- Collected and processed copayments and out-of-pocket charges using US Bank.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
Some College (No Degree) - Physical Therapist Assistant
Greenville Technical College
Greenville, SCCPhT: Certified Pharmacy Technician -
PTCB
Charlotte, NC04.2022
Skills
- Experienced in medical customer account software such as TRx, Epic, WAM, Pioneer, Cleo/Cleopatra Systems, IC, Connect Care, Chirotouch, and Mysis
- Experience with multi-channel contact center software such as: Windows/Apple, Ovation (IVR and NAO), Fidelity, Cisco Finesse, DialPad
- Knowledgeable in Microsoft Office systems: Word, OneNote, Excel, Powerpoint, Outlook, Teams, etc
- Proper PPE use, USP 797 and USP 800
- Strong time management and organizational skills
- Meticulous attention to detail; follows protocol
Timeline
Senior Patient Engagement Specialist
Shields Health Solutions
10.2023 - Current
Prior Authorization Specialist
Blue Sky Specialty Pharmacy
04.2023 - 10.2023
Certified Pharmacy Technician I
Atrium Health Mercy Hospital
08.2022 - 05.2023
Senior Certified Pharmacy Technician CPhT
Walgreens Specialty
06.2021 - 08.2022
Patient Registration Representative
St. Francis Downtown: Emergency Room
04.2018 - 12.2018
Some College (No Degree) - Physical Therapist Assistant
Greenville Technical College
CPhT: Certified Pharmacy Technician -
PTCB
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