Michelle Carreon
Houston,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Water Treatment industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
RS Water Holding/Culligan of Houston
Houston, TX
03.2016 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Updated databases with new and modified customer data.
Data Entry Clerk
Spitzer Industries Inc
Houston, TX
01.2012 - 12.2015
- Supported data entry across departments as requested, switching promptly to new projects.
- Screened and regularly answered calls to provide assistance to important clients.
- Provided support to management staff in regards to data entry processes.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Contacted customers via phone or email to address data inquiries.
- Scanned documents into appropriate databases for storage purposes.
- Organized files according to established procedures for easy retrieval later on.
- Followed data program techniques and procedures to maintain data entry requirements.
Front Office Manager
Seguro Contracting
Houston, TX
06.2002 - 01.2012
- Monitored office inventory to maintain supply levels.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Payroll entry
Education
GED -
Houston Community College
Houston, TX09-1995
Skills
- Scheduling
- Data Collection
- Consultative Sales
- Inbound and Outbound Calling
- Appointment Scheduling
- Paperwork Processing
- Account Updating
- Data Entry
- Microsoft Excel
- Computer Proficiency
- Clerical Support
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
RS Water Holding/Culligan of Houston
03.2016 - Current
Data Entry Clerk
Spitzer Industries Inc
01.2012 - 12.2015
Front Office Manager
Seguro Contracting
06.2002 - 01.2012
GED -
Houston Community College
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