Michelle Carrillo
Salem,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Property Manager
Neighborly Ventures, Inc.
03.2013 - Current
- Implemented systems and procedures to improve operational and team efficiency.
- Oversee management planning, volume predictions and capacity planning.
- Provide leadership for continual management and employees.
- Allocate resources to planned programs according to business objectives.
- Prepare documents for internal and external audits.
- Oversee staff performance review assessments.
- Train new employees on proper protocols and customer service standards.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observe each employee's individual strengths and initiated mentoring program to promote professional development.
- Trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Canby High School
Canby, OR06.2000
Skills
- Portfolio Oversight
- Budget Administration
- Operations Management
- Performance Monitoring and Evaluation
- Employee Coaching
- P&L Responsibility
- Management Training
- Operations Oversight
- Business Leadership
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
Timeline
Senior Property Manager
Neighborly Ventures, Inc.
03.2013 - Current
High School Diploma -
Canby High School
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