Michelle Carroll
Summary
A highly driven and motivated sales leader with global experience, dedicated to unlocking potential and driving growth through collaborative leadership and team empowerment.
Overview
13
13
years of professional experience
Work History
Senior Global Key Account Manager
Fonterra
03.2024 - Current
- Lead and support the Abbott account team to deliver against the FY30 plan targeting 24% growth by fostering a culture of performance excellence through establishing clear performance metrics, promoting empowerment and accountability, and implementing continuous improvement initiatives
- Promote professional development across the team to enhance their capabilities and increase job satisfaction
- Facilitate process optimization to streamline workflows and improve team efficiency by challenging the customer to rethink traditional approaches and drive impactful changes.
Global Key Account Manager
Fonterra
01.2023 - 02.2024
- Responsible for growing the dairy proteins portfolio with Abbott Nutrition
- Secured a 5-year supply agreement for our MPC portfolio valued at USD 485m and 60k MT of ingredients
- Collaborate with customers to further understand their key needs and opportunities to implement tailored solutions that enhance the partnership and unlock future growth.
Key Account Manager, Global QSR
Fonterra
12.2019 - 01.2023
- Responsible for maintaining and developing business in Southeast Asia for Domino's, Burger King, Subway, and Starbucks
- Led the Global Quick Service Restaurants virtual connect promoting collaboration and best practice sharing across our South-East Asia operating companies
- Grew share of wallet for Domino's in Southeast Asia from 14% to 84% by acquiring new business in Malaysia, Singapore, and Indonesia
- Led Burger King tender for their Asia Pacific business securing a 3-year contract and retaining 100% share of wallet in eligible markets
- Gained new business from Subway Taiwan and retained all existing Subway markets in 2023 tender.
Key Account Manager, Food Service, National Accounts
Fonterra
07.2017 - 12.2019
- Led integration of collaborative planning between three key strategic partners including Air New Zealand, Compass Group, and LSG Sky Chefs which has empowered Air NZ to request aligned product offering in several markets.
Key Account Manager, Woolworths
Fonterra Brands
03.2014 - 06.2015
Senior Business Manager, Kellogg's
Acosta Sales & Marketing Company
06.2011 - 02.2013
Education
Bachelor of Business Administration - Food and Consumer Packaged Goods Marketing
Western Michigan University
Kalamazoo, MIMasters of Arts - Psychology
The Chicago School of Professional Psychology
ChicagoTimeline
Senior Global Key Account Manager
Fonterra
03.2024 - Current
Global Key Account Manager
Fonterra
01.2023 - 02.2024
Key Account Manager, Global QSR
Fonterra
12.2019 - 01.2023
Key Account Manager, Food Service, National Accounts
Fonterra
07.2017 - 12.2019
Key Account Manager, Woolworths
Fonterra Brands
03.2014 - 06.2015
Senior Business Manager, Kellogg's
Acosta Sales & Marketing Company
06.2011 - 02.2013
Bachelor of Business Administration - Food and Consumer Packaged Goods Marketing
Western Michigan University
Masters of Arts - Psychology
The Chicago School of Professional Psychology
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