MICHELLE CARROLL
Hesperia,CA
Summary
Human Resources Professional with over 14 years of extensive expertise and thorough understanding of employment and HR related laws, regulations, policies, principles, concepts and practices. Experience in developing high-performing teams through strategic recruitment and training initiatives. Demonstrated record of accomplishment in enhancing employee engagement and satisfaction by implementing innovative policies and streamlined processes. Adept at collaborating with senior management to achieve organizational goals, leveraging skills in leadership, policy development, and employee relations to drive measurable improvements in retention and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES MANAGER
Red River Science and Technology, LLC
11.2024 - 07.2025
- Investigated issues, providing actionable insights for disciplinary actions.
- Analyzed employee feedback to create corrective action plans, resulting in a more effective response to workplace issues and improved employee satisfaction.
- Fostered a collaborative work culture by implementing open communication channels, enhancing team dynamics and employee engagement.
- Developed and launched a comprehensive Manager/Supervisor training program, significantly enhancing leadership skills and team performance.
- Implemented new HR policies that aligned with organizational goals, ensuring compliance and fostering a productive work environment.
- Remote/on-site position - 2 locations - DLA/DOD - Contract – SDVOSB
- 170+ Employees
HUMAN RESOURCES MANAGER
Inland Behavioral and Health Services, Inc.
11.2016 - 06.2023
- Investigated workplace issues with professionalism, documenting incidents meticulously to support senior executives in legal and compliance matters.
- Developed corrective plans through feedback analysis, achieving significant performance enhancements.
- Conducted thorough analysis of management feedback to formulate corrective action plans, leading to marked improvements in employee satisfaction and performance.
- Implemented exit interviews, refining processes and driving measurable improvements in retention.
- Designed and implemented a comprehensive exit interview program, yielding valuable insights that informed retention strategies and enhanced workplace culture.
- Proactively guided employees with best practices and training, fostering a collaborative environment that contributed to a positive workplace culture.
- Streamlined onboarding processes, enhancing new hire integration and significantly reducing time-to-productivity.
- Conducted comprehensive talent assessments, aligning workforce capabilities with organizational goals for improved performance.
- Remote/on-site position - 5 locations - FQHC - Non-Profit – 501(c)3
- 150+ Employees
HUMAN RESOURCES GENERALIST
Associated Health Professionals, Inc.
10.2011 - 04.2016
- Streamlined the applicant tracking system, enhancing data accuracy and reducing candidate processing time, leading to improved hiring efficiency.
- Fostered a positive workplace culture by addressing employee concerns and facilitating open communication with leadership, enhancing team morale.
- Coordinated recruitment efforts across job fairs and social media, significantly increasing candidate outreach and attracting diverse talent pools.
- Analyzed hiring metrics to refine sourcing strategies, resulting in a more targeted approach that contributed to noticeable gains in candidate quality.
- Developed and implemented comprehensive orientation programs, improving new hire retention rates and ensuring seamless integration into the company.
- On-site position - 2 locations – Private
- 300+ Employees
Education
DOCTORATE, BUSINESS ADMINISTRATION (DBA) - California
National University
MASTERS, BUSINESS ADMINISTRATION (MBA) - Arizona
University of Phoenix
03.2019
BACHELORS, HUMAN SERVICES MANAGEMENT - Arizona
University of Phoenix
03.2016
Skills
- Employee Relations
- HRIS
- Microsoft Office / Suite
- Staff Compensation
- Employee Engagement
- Compliance
- OSHA
- Payroll Administration
- Benefits Administration
- Organizational Management
- Leadership
- Training Development
- Policy Development
- Procedure Development
- Operations Management
- Recruitment
Certification
- CLINICAL RISK MANAGEMENT CERTIFICATION - ECRI - 2024
- 6-WEEK HUMAN RESOURCES BOOT CAMP - HRTRAININGCLASSES.COM - 2024
LINKS
LinkedIn: https://www.linkedin.com/in/michelle-carroll-mba-0601a5b7
Timeline
HUMAN RESOURCES MANAGER
Red River Science and Technology, LLC
11.2024 - 07.2025
HUMAN RESOURCES MANAGER
Inland Behavioral and Health Services, Inc.
11.2016 - 06.2023
HUMAN RESOURCES GENERALIST
Associated Health Professionals, Inc.
10.2011 - 04.2016
DOCTORATE, BUSINESS ADMINISTRATION (DBA) - California
National University
MASTERS, BUSINESS ADMINISTRATION (MBA) - Arizona
University of Phoenix
BACHELORS, HUMAN SERVICES MANAGEMENT - Arizona
University of Phoenix
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