Michelle Carson
Charlotte,NC
Summary
Enthusiastic Teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Creates, monitors and sustains disciplined school culture of high academic and behavioral standards. I am a dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning. I am also skilled in accounting,financial,and collection services
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher
The Early Learning Center
Charlotte, NC
08.2023 - Current
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Organized parent conferences throughout the year to discuss student progress.
Assistant Director
Childcare Network
Charlotte, NC
06.2015 - 07.2023
- Led weekly meetings with department heads to review progress towards project milestones.
- Created and maintained reports on operational performance metrics.
- Developed protocols for handling confidential information within the organization.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Established standards of excellence for customer service delivery throughout the organization.
- Coordinated activities between departments to ensure timely completion of projects within budget constraints.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created training materials for new employees on company policies and procedures.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Collaborated with other departments to improve interdepartmental communication.
- Evaluated existing systems and processes in order to recommend improvements.
- Maintained close relationships with key stakeholders while managing expectations.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Conducted training sessions on new processes or products for internal staff members.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Ensured compliance with safety regulations among all personnel.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Provided guidance to departmental staff in resolving customer complaints.
- Facilitated regular cross-functional meetings between teams to ensure alignment on objectives.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Provided support in the recruitment and training of new staff members.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Conducted performance evaluations and recommended areas for improvement.
- Supervised junior staff, providing guidance and professional development opportunities.
- Generated billing reports to meet strict deadlines.
- Facilitated team meetings to discuss progress and address challenges.
- Assisted with grant writing and fundraising efforts to secure additional resources.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Developed department performance goals and methods for achieving milestones.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
- Participated in networking events to promote organizational interests.
- Oversaw the maintenance and updating of organizational databases and records.
- Maintained compliance with industry regulations and organizational policies.
- Assisted in the coordination of special events and corporate functions.
- Established budgets and tracked expenses to drive operational efficiency.
- Coordinated daily operations and managed workflow to enhance productivity.
- Collaborated with finance department to manage budget and forecast expenses.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
School Bus Driver
Charlotte Mecklenburg School System
Charlotte, NC
08.2014 - 08.2022
- Prepared reports that stated total number of students, hours worked or mileage.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
- Ensured safety of students by following all traffic laws and regulations.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Developed positive relationships with students through friendly interactions.
- Read maps and followed written or verbal driving directions.
- Managed time efficiently so that routes are completed within allotted timespan.
- Operated motorized ramps and lifts to assist special needs students.
- Provided safe and reliable school bus transportation service on fixed routes.
- Ensured compliance with state and federal transportation regulations.
- Reported inappropriate and disruptive student behaviors to school administration.
- Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
- Reported accidents and completed required reports.
- Provided helpful directions and assistance to students during their ride.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Reported bus malfunctions or repairs needed.
- Monitored student behavior on the bus and enforced rules consistently.
- Complied with local traffic regulations and safety requirements for bus operation.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Monitored traffic during bus stops to provide safe boarding by students.
- Assisted with loading and unloading of passengers as needed.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Responded quickly in emergency situations by taking appropriate actions.
- Followed schedules and routes to maintain timely arrivals and departures.
- Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Performed pre-trip inspections of the bus according to established procedures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Acquired and maintained certification in basic first aid and CPR.
- Regulated environmental controls for student comfort.
- Maintained order among passengers and explained safety rules and hazards.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Safely and patiently escorted small children across roads.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Complied with district policies and procedures concerning student discipline.
- Communicated effectively with parents regarding student transportation issues.
- Learned and followed school transportation procedures.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Reported student behavior incidents promptly to the appropriate personnel.
- Inspected student's passes prior to boarding the bus.
- Assisted passengers in evacuation of bus in case of emergency.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Transit Bus Driver
CATS
Charlotte, NC
04.2017 - 04.2019
- Answered questions and provided insight into local attractions and facility amenities.
- Verified that no unauthorized persons were on board prior to departure from terminal area.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Handled passenger emergencies or disruptions.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Paid required tolls and levies on driving routes.
- Parked vehicles at loading areas to board passengers.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Responded appropriately to emergency situations such as medical emergencies or passenger disputes.
- Advised passengers to be seated and orderly while on vehicles.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Announced stops clearly to help passengers disembark at correct locations.
- Maintained safe driving habits to protect property and general public on roadways.
- Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Issued transfers upon request when appropriate according to transit policy.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Provided courteous customer service at all times and answered questions from passengers regarding routes and schedules.
- Conducted courtesy checks during trips; reminded riders who violated policies such as eating on the bus.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Drove specified routes in compliance with traffic regulations and time schedules.
Education
Associate of Science - Early Childhood Education
Haywood Community College
Clyde, NC07-2021
Bachelor of Arts - Family And Child Education
Catawba College
Salisbury, NCSkills
- Cognitive and behavioral development
- Educational activities
- Relationship building
- Classroom instruction
- Assigning and grading work
- Student assessment
- Empathy and patience
- Project-based learning
- Student records management
- Cooperative learning experience
- Social-emotional learning
- Student motivation
- Lesson planning
- Curriculum implementation
- Data analysis
- Quizzes, tests, and exams
- Student-centered learning
- Child development
- Excellent classroom management
- Public speaking
- Formative assessments and Standard-based grading
- Standardized testing
- Parent-teacher communication
- Critical thinking
- Student engagement
Certification
- Associates Degree in Early Childhood
- CDL'S (B)
- CPR/FIRST AID Certification
Timeline
Teacher
The Early Learning Center
08.2023 - Current
Transit Bus Driver
CATS
04.2017 - 04.2019
Assistant Director
Childcare Network
06.2015 - 07.2023
School Bus Driver
Charlotte Mecklenburg School System
08.2014 - 08.2022
Associate of Science - Early Childhood Education
Haywood Community College
Bachelor of Arts - Family And Child Education
Catawba College
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