Michelle Carter

Process requests regarding stop payments and ACH/Bill pay transactions

Process requests regarding account transfers and closures

Assist with documenting and writing procedures

Process escalation requests from internal partners

Understand and research money movement between accounts

Serve as a subject matter expert on projects impacting Financial Transactions as well as drive process improvements within the team

Ensure that all processes, procedures, federal regulations, and banking policies are followed in the course of their everyday work

Promptness, reliability, and accuracy in work, especially when dealing with deposit transactions

• Collected, organized and provided data to maintain program status and customer commitments.
• Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.

• Liaised with clients to provide status updates on accounts and projects.
• Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
• Collected, arranged and input information into database system.
• Gathered, organized and input information into digital database.

• Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
• Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
• Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
• Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.