Michelle Carter
Winfield,MO
Summary
Dynamic professional with a proven track record at Sprint, where I spearheaded inventory control measures, reducing shrink significantly. Excel in verbal communication and critical thinking, mentoring teams to exceed sales targets. Skilled in computer applications and customer service, I consistently enhance operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Casey's Gas Station
Winfield, MO
06.2022 - 09.2024
- Executed Casey's initiatives to drive sales and maintain quality and service standards.
- Maintained a well-stocked and clean store environment.
- Trained new hires, enhancing their skills and ensuring alignment with organizational standards.
- Managed kitchen operations to maintain efficiency and productivity.
Warehouse Associate
Amazon
Saint Peters, MO
02.2021 - 06.2022
- Completed order processing efficiently to meet and exceed daily objectives.
- Utilized various tools to accurately pick products and move them to designated processing areas.
- Trained new hires as a learning ambassador, ensuring smooth onboarding and skill development.
Operations Manager
Sprint
Saint Louis, MO
01.2014 - 08.2020
- Achieved significant reduction in inventory shrink and overage through the implementation of inventory control measures and thorough discrepancy research.
- Conducted training sessions and engaged in meetings to maintain the operational effectiveness of assigned stores.
- Resolved frontline retail employee issues through effective problem-solving skills.
- Ensured compliance with corporate standards across assigned stores.
Auto Claims Adjuster
Chubb Insurance
O'Fallon, MO
12.2013 - 12.2014
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Researched applicable laws related to automobile accidents or losses.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Negotiated settlements with claimants when appropriate.
Lead Retail Consultant
Sprint
O'Fallon, MO
09.2005 - 12.2013
- Surpassed sales quotas, significantly contributing to overall store success.
- Guided and mentored sales associates to surpass their individual sales targets.
- Maintained store cleanliness, organization, and stock levels while ensuring planogram compliance.
- Adjusted promptly to new technological advancements, promotional strategies, and product updates.
Education
High School Diploma -
March Mountain High School
Moreno ValleySkills
- Verbal and written communication
- Strong attention to detail
- Critical thinking
- Problem identification
- Computer skills
- Relationship building
- Customer service
Timeline
Assistant Manager
Casey's Gas Station
06.2022 - 09.2024
Warehouse Associate
Amazon
02.2021 - 06.2022
Operations Manager
Sprint
01.2014 - 08.2020
Auto Claims Adjuster
Chubb Insurance
12.2013 - 12.2014
Lead Retail Consultant
Sprint
09.2005 - 12.2013
High School Diploma -
March Mountain High School
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