Summary
Overview
Work History
Skills
Timeline
Bartender
Michelle Carter

Michelle Carter

Memphis

Summary

Bartender Shift Manager with extensive experience overseeing high-volume bar operations. Strong skills in team management, mixology training, event coordination, menu design, inventory tracking, building customer base and sales. Proven track record of performance that lead to overall company profitability through waste reduction, increased customer satisfaction and team building.

Overview

20
20
years of professional experience

Work History

Bartender Shift Manager

Forest Hill Grill
Germantown
02.2019 - 05.2023
  • Oversaw daily bar operations for a busy restaurant, managing a team of 12 to ensure outstanding customer service during peak hours.
  • Implemented a new inventory tracking system, which reduced waste by 20% and saved the bar $5,000 annually, helping maintain profitability.
  • Designed and executed a seasonal cocktail menu that increased drink sales by 30%.
  • Trained staff on mixology techniques and customer engagement.
  • Coordinated special events and promotions, driving bar attendance up by 25% during off-peak times, which helped optimize revenue during slower periods.

Server Manager

Tony's Trophy Room
Collierville
04.2015 - 02.2019
  • Supervised a team of 15 servers, which improved overall service quality and customer satisfaction ratings by 20%.
  • Implemented inventory management system, helping to reduce food waste by 30% and streamline ordering process.
  • Developed and enforced service standards and protocols, which led to a 15% increase in tips for staff and enhanced the overall dining experience.

Banquet Bartender & Server

Ridgeway Country Club
Germantown
03.2005 - 01.2010
  • Provided exceptional service during high-volume events, which helped maintain a 95% satisfaction rating from guests and ensured repeat business for Ridgeway Country Club.
  • Coordinated with chefs and event planners to create tailored beverage menus, enhancing guest experiences and contributing to a 20% increase in event bookings.
  • Trained new staff on cocktail preparation and customer service standards, fostering a knowledgeable team that improved service efficiency.
  • Managed inventory and supplies for the bar.

Bartender

Tj Milligan's
Cordova
08.2003 - 10.2007
  • Prepared and served a range of beverages, which not only satisfied customers' preferences but also contributed to a 20% increase in drink sales during peak hours.
  • Developed and maintained a friendly rapport with regular patrons, helping to create a welcoming atmosphere that encouraged repeat visits.
  • Organized and executed themed events and promotions.
  • Trained new staff on cocktail recipes and customer service standards, ensuring a consistent experience for guests while reducing training time by 15%.

Skills

  • High Volume Bar operations
  • Inventory tracking system implementation
  • Team management
  • Service quality improvement
  • Staff training on bartending techniques
  • Beverage menu creation
  • Leadership
  • Customer Service Orientation
  • Creativity
  • Communication
  • Relationship Building
  • Attention to Detail
  • Team Player
  • Problem Solving
  • Adaptability
  • Initiative

Timeline

Bartender Shift Manager

Forest Hill Grill
02.2019 - 05.2023

Server Manager

Tony's Trophy Room
04.2015 - 02.2019

Banquet Bartender & Server

Ridgeway Country Club
03.2005 - 01.2010

Bartender

Tj Milligan's
08.2003 - 10.2007

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Michelle Carter