Michelle Caruso
Upperco,Md.
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Lead Production/Kitchen
Baltimore County Public Schools
08.2017 - Current
- Completed Serve Safe Certification
- Performs food service production and operational tasks as assigned by the school’s site manager
- Assists in the preparation of foods using standardized recipes and menus, and portion controls in accordance with work production standards
- Sets up food on serving lines and steam tables and serves meals
- Conducts the cashiering function in accordance with established financial and accountability procedures
- Cleans and sanitizes all equipment and work areas including the kitchen floors, walk-in refrigerators, and storage areas
- Follows established (HACCP) procedures and food safety standards
- Assists with maintaining production records, HACCP logs
- Properly stores food and supplies.
Leasing Specialist
WPM Real Estate Management
01.2015 - 08.2015
- Greeted Residents, prospects, applicants and visitors to the Leasing Office
- Answered phones courteously and responded to inquiries promptly
- Tracked all phone and walk-in traffic by recording it into the system daily
- Showed models and ready vacant apartments to prospective residents and followed-up with potential residents
- Maintained the required closing ratio.
Assistant Manager
Yankee Candle
09.2010 - 06.2014
- Trained and developed new sales associates
- Maintained store inventory levels through daily stocking and shipment processing
- Worked to achieve sales goals through a team selling environment
- Utilized visual directives for the purpose of effectively maintaining the visual presentation of the store
- Completed daily and weekly paperwork according to corporate guidelines.
Sales Associate
Martin + Osa
08.2008 - 07.2010
- Assisted with daily replenishment of inventory
- Maintained the sales floor to meet visual directives and standards
- Provided the M+O experience by offering styling advice and outfitting clients.
Store Manager
Aerosoles
02.2007 - 05.2008
- Responsible for the development, design and implementation of action plans to assist in the achievement of daily, weekly and monthly goals
- Responsible for ensuring and maintaining sufficient inventory levels to achieve daily, weekly and monthly goals and to optimize customer satisfaction
- Serve as a liaison between store staff and corporate staff
- Responsible for maintaining accurate payroll records through the use of corporate guidelines
- Responsible for developing adequate daily staffing levels and adjusting as necessary
- Responsible for overseeing daily activities
- Recruit, interview, hire and train qualified applicants
- Responsible for the initiation of disciplinary action when necessary.
Store Manager
Illuminations
07.2000 - 12.2006
- Demonstrated the ability to meet daily, weekly, monthly and yearly metrics
- Served as a motivation force to employees to maximize the achievement of daily, weekly, monthly and yearly metrics
- Responsible for maintaining payroll and staffing scheduling to ensure corporate matrix guidelines were met
- Recruited, trained and developed employees to build a bench within their store
- Utilized visual directives for the purpose of effectively maintaining the visual presentation of the store
- Served as a management trainer to new management hires withing specified districts
- Completed daily, weekly and monthly paperwork
- Ie: opening and closing forms, schedules, supply orders, payroll matrix, inventory control, daily sales goal sheet, email etc
- Responsible for the prioritization of daily tasks and delegated where necessary
- Processed shipments weekly to ensure and maintain proper inventory levels
- Controlled 4-wall profitability in order to achieve quarterly bonuses
- Maintained daily cash control through balancing the registers and daily deposits.
Assistant Store Manager
Campus Outfitters
08.2006 - 11.2006
- Managed, trained and developed a staff of 60 people
- Utilized acquired customer service skills to solve daily customer issues
- Prioritized daily tasks and delegated them to other team members
- Maintained store inventory levels through weekly ordering
- Controlled cash flow through daily paperwork and deposits
- Gained knowledge of company’s computer system through training and daily use
- Achieved daily, weekly, and monthly sales goals and motivated other team members to do the same
- Merchandised the store daily to maintain proper inventory levels and maximize sales.
Manager
Bath and Body Works
08.1999 - 07.2000
- Achieved personal metrics as well as store metrics and coached other team members to do the same
- Maintained store standards through visual directives and daily stocking
- Communicated, coached and developed team members by following company policies and procedures
- Maintained inventory levels through daily processing of shipment
- Completed daily, weekly and monthly paperwork
- Ie: opening and closing forms, daily sales goal sheet, schedules, supply orders, bills of lading, emails etc.
Server/Shift Leader
Ruby Tuesday Restaurant
09.1992 - 06.1999
- Responsible for overseeing the performance of fellow team members
- Prioritized job duties to efficiently serve the guests in a timely manner
- Acted as a liaison between team members and management
- Communicated knowledge of menu to help increase restaurant sales
- Trained and developed the skills of team members, by illustrating the skills needed to be a successful server.
Ticket Agent
United Airlines
04.1998 - 08.1998
- Gained knowledge of the Apollo airline computer system
- Responsible for checking passengers and luggage onto scheduled flights
- Assisted in solving passenger problems in a fast paced environment with numerous deadlines
- Administered and adhered to FAA security procedures and regulations.
Education
Bachelor of Science in Mass Communications - Advertising
Towson State University
05.1996
Skills
- Customer Relations
- Deadline-oriented
- Operations Management
- Results-Driven
- Training and mentoring
- Health and safety compliance
- Staff Management
- Schedule Management
- Staff Development
- Troubleshooting skills
- Decision-Making
- Team Management
- New Employee Hiring
References
Available upon request
Timeline
Lead Production/Kitchen
Baltimore County Public Schools
08.2017 - Current
Leasing Specialist
WPM Real Estate Management
01.2015 - 08.2015
Assistant Manager
Yankee Candle
09.2010 - 06.2014
Sales Associate
Martin + Osa
08.2008 - 07.2010
Store Manager
Aerosoles
02.2007 - 05.2008
Assistant Store Manager
Campus Outfitters
08.2006 - 11.2006
Store Manager
Illuminations
07.2000 - 12.2006
Manager
Bath and Body Works
08.1999 - 07.2000
Ticket Agent
United Airlines
04.1998 - 08.1998
Server/Shift Leader
Ruby Tuesday Restaurant
09.1992 - 06.1999
Bachelor of Science in Mass Communications - Advertising
Towson State University