Michelle Casey
Lakeland
Summary
Results-driven Store Manager with expertise in inventory management, customer relations, and staff training. Led teams to optimize store performance and enhance customer service standards. Specializes in visual merchandising and sales forecasting, committed to driving sales and improving customer experiences through effective leadership. Experienced in retail operations and profitability strategies, with a strong focus on task prioritization and team development.
Overview
17
17
years of professional experience
Work History
Store Manager / Business Owner
Marathon Gas Station
Cheshire
04.2007 - 01.2024
- Supervised daily operations to ensure smooth functioning and store efficiency.
- Managed inventory levels and ordered supplies to meet customer demand.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored staff on customer service best practices.
- Resolved customer inquiries and complaints effectively and promptly.
- Oversaw cash handling procedures and balanced registers daily to ensure financial accuracy.
- Implemented promotional displays to enhance product visibility.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Coordinated scheduling of staff to meet business demands.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Associate of Science - Business Administration
Rio Grande University
Gallipolis, OH05-2005
Skills
- Inventory management
- Sales forecasting
- Loss prevention
- Cash handling
- Operations oversight
- Visual merchandising
- POS systems
- Opening procedures
- Budget development
- Staff training
- Performance evaluation
- Performance improvement
- Team leadership
- Customer relationship management
- Team building
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Mathematical aptitude
- Flexible schedule
- Leadership development
- Relationship management
Timeline
Store Manager / Business Owner
Marathon Gas Station
04.2007 - 01.2024
Associate of Science - Business Administration
Rio Grande University