Michelle Castillo
Oklahoma City,OK
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of basic knowledge and hard work and training in any position. Motivated to learn, grow and excel in any industry. Ambitious, career-focused job seeker, anxious to obtain an entry-level in any position to help launch career while achieving company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Tag and Title Clerk
Virgina Power
6225 Nw 39th Expressway Bethany Ok 73122
06.2022 - Current
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Organized and prepared tax and title documents to transfer ownership of property.
- Trained new employees on company policies and procedures, resulting in faster integration into the team environment.
- Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
Order Taker
Rich Haynes
Britton Rd
08.2020 - 08.2021
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Adhered to social distancing protocols and wore mask or face shield
- Maintained food safety and sanitation standards
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained current knowledge of store promotions and highlighted sales to customers
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Diploma -
Putnam City High School
Oklahoma City, OK05.2020
Skills
Teamwork
Menu memorization
Efficient multitasking
Good telephone etiquette
Critical thinking
Customer service
Multitasking abilities
Basic math
Performance improvement
Problem-solving skills
Answering questions
Verbal and written communication
Cash Handling
Gathering information
Complaint resolution
Customer Relationship Management
Attention to detail
Title processing
Document Verification
Vehicle Registration
Accomplishments
- Achieved handling a busy store when there were no other employees showing up with accuracy and efficiency.
- Easily resolved any types of complaints
- Supervised and trained multiple staff members
- Worked with many difficult customers to make sure they left satisfied
- Processed many titles and registrations quickly and efficiently
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tag and Title Clerk
Virgina Power
06.2022 - Current
Order Taker
Rich Haynes
08.2020 - 08.2021
Diploma -
Putnam City High School