Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michelle Castillo

Oklahoma City,OK

Summary

Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of basic knowledge and hard work and training in any position. Motivated to learn, grow and excel in any industry. Ambitious, career-focused job seeker, anxious to obtain an entry-level in any position to help launch career while achieving company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Tag and Title Clerk

Virgina Power
06.2022 - Current
  • Communicated with customers to resolve common title issues.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Contacted State Motor Vehicle Department to determine status of pending titles.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Trained new employees on company policies and procedures, resulting in faster integration into the team environment.
  • Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
  • Developed strong professional relationships with customers, fostering trust and loyalty to the business.
  • Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.

Order Taker

Rich Haynes
08.2020 - 08.2021
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Adhered to social distancing protocols and wore mask or face shield
  • Maintained food safety and sanitation standards
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Diploma -

Putnam City High School
Oklahoma City, OK
05.2020

Skills

Teamwork

Accomplishments

  • Achieved handling a busy store when there were no other employees showing up with accuracy and efficiency.
  • Easily resolved any types of complaints
  • Supervised and trained multiple staff members
  • Worked with many difficult customers to make sure they left satisfied
  • Processed many titles and registrations quickly and efficiently

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Tag and Title Clerk

Virgina Power
06.2022 - Current

Order Taker

Rich Haynes
08.2020 - 08.2021

Diploma -

Putnam City High School

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Michelle Castillo