Michelle Marie Castillo
San Antonio,Tx
Summary
Experienced and dedicated retired secondary Language Arts teacher with 31 years of teaching experience across Austin, Round Rock, and San Antonio. Proven ability to engage and inspire students through creative lesson planning, effective classroom management, and a deep passion for literature and writing. Strong communicator, skilled in developing student-centered curricula, assessing individual needs, and fostering a positive learning environment. Now seeking to transition my expertise into a library assistant role, where my organizational skills, attention to detail, and love for literature can continue to serve and support the educational community. Passionate about creating an accessible, welcoming environment for library users and supporting the daily operations of library services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Library Clerk
Universal City Public Library
02.2024 - Current
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
Customer Service Associate
James Avery
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Department Chair, English III teacher
Stony Point High School
- For English Language Arts;
- Advanced Placement Language and Composition &, ; Grade Level Lead Teacher; School
- Improvement Committee member; Round Rock district curriculum writer/editor; District Scorer for State
- Assessment English exams; Committee member for the
- State of Texas STAAR test revision; Teacher student mentor for UT Austin;Textbook adoption committee member; Curriculum presenter for district professional development; College Board presenter; Textbook adoption committee member for Round Rock ISD
Education
Masters - Education in Curriculum, Language & Literacy
University of Texas
San Antonio, TX2010
Bachelor of Arts - English Communication Arts, Psychology
St. Mary’s University
San Antonio05.1992
Some College (No Degree) - Spanish
Universidad De Nacional De Autonoma Mexico
Skills
- Problem Solving
- Collaboration
- Time Management
- Teaching excellence
- Collaborative decision-making
- Critical Thinking
- Group Management
- Writing & Digital Literacy
- Written and oral communication
- Computer assistance
- Cataloging and shelving
- Shelf reading
- Community outreach
- Administrative support
Certification
Fox Tech High School
English Teacher, Grade Level Lead Teacher,
Cross-Curricular Team Leader (English II, English III,
English IV Pre-Advanced Placement, and Advanced
Timeline
Library Clerk
Universal City Public Library
02.2024 - Current
Customer Service Associate
James Avery
10.2023 - Current
Department Chair, English III teacher
Stony Point High School
Masters - Education in Curriculum, Language & Literacy
University of Texas
Bachelor of Arts - English Communication Arts, Psychology
St. Mary’s University
Some College (No Degree) - Spanish
Universidad De Nacional De Autonoma Mexico
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