Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
MICHELLE CASTRO-HARRIS
Customer Service Representative
San Antonio,TX
Summary
Overview
5
years of professional experience
Work History
Ma Harper
Server
10.2023 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
FMS Commercial Cleaning
Cleaner
08.2021 - 05.2023
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Kaiser Permanente
Customer Service Representative
11.2019 - 03.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
UnitedHealth Group
Customer Service Representative
09.2018 - 11.2019
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Southern High School Santa Rita, GU
High School Diploma
05.2012
University Overview
Skills
- Order Management
- Daily Specials Memorization
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Food Sales and Promotion
- Professional Appearance
- Computer Literacy
- Time Management
- Multitasking Abilities
- Effective Communication
- Attention to Detail
- Positive Attitude
- Conflict Resolution
- Organizational Skills
- Strong Work Ethic
- Problem Solving
- Food Safety Standards
- Upselling
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Relationship Building
- Specials Promotion and Upselling
- Warm and Friendly
- Cool Under Pressure
- Decision-Making
- Team Player
Timeline
Server
Ma Harper
10.2023 - Current
Cleaner
FMS Commercial Cleaning
08.2021 - 05.2023
Customer Service Representative
Kaiser Permanente
11.2019 - 03.2020
Customer Service Representative
UnitedHealth Group
09.2018 - 11.2019
Southern High School
High School Diploma
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