Michelle Cate
Summary
HR professional with a proven track record of enhancing employee relations and retention through effective management and mentorship. Excelled in recruitment, onboarding, and benefits administration, significantly growing territories and fostering a positive workplace culture. Skilled in conflict resolution and active listening, driving diversity and inclusion initiatives.
Overview
15
15
years of professional experience
Work History
Human Resources Generalist / Area Manager
Westaff Employment Agency
Lebanon, NH
01.2020 - Current
- Responsible for day-to-day operations, coordination, planning, and implementation of HR and recruitment services for a temp-to-perm staffing agency.
- Manages a team with an 'open door' policy, utilizes opportunities for coaching and counseling to help ensure a productive and positive workplace environment.
- Managed recruitment processes, including job postings, candidate screening, interviews, offers, background screenings, and I-9 verifications, ensuring timely and efficient hiring.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
HR Generalist & Culture Specialist
Better Business Bureau - Eastern MA, ME, RI & VT
11.2017 - 12.2019
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams & leadership across organization.
- Improved employee engagement & moral by developing health & wellness programs for all employees, and enforcing positivity guidelines.
- Planned, scheduled & attended job fairs, health fairs & employee events by coordinating with Vendors, arranging event details and informing employees.
- Facilitate new employee on-boarding and orientation to include scheduling, setting up desks, greeting employees, policies & procedures, employee handbook & benefits, all while fostering BBB Culture.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Payroll and time clock management, utilizing ADP.
- Full desk recruitment such as but not limited to; screen resumes and applications, conduct interviews, prepare offer letters, I-9 verifications, background & drug screenings.
Master Scheduler & Customer Service Specialist
Universal Window & Doors
12.2014 - 03.2017
- Reported directly to the CEO
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team, and executives to transform and strengthen business processes
- Coordinated with Production & Sales departments to manage organizations goals and objectives
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability
- Monitored project progress and presented status to leaders to solve productivity issues
- Worked one on one with Clients on Multi-Million dollar projects
- Blueprint reading, project budget, quotes, coordinating delivery schedules according to project plans & follow up
- Responsible for creating safety and production policy & procedures
- Trained employees on process improvements to enhance operational safety and efficiency
- Performed routine office tasks such as but not limited to, copying, answering multi-line phone, file management and data entry to keep operations at optimal levels to better serve internal and external customers.
Senior Staffing Consultant
Westaff
03.2010 - 11.2014
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates
- Sourced, qualified and conducted screening interviews with job candidates
- Communicated job description, compensation, benefits, and working conditions to all potential candidates, enabling better understanding of job expectations
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels
- Liaised with HR management to devise and update policies based on changing industry and social trends
- Proactively identified and solved complex recruitment problems impacting employer short and long term success
- Administered applicant tracking system (ATS) database input, updated and maintain candidate details.
Education
Some College (No Degree) - Human Services / Nursing
Lyndon State College
High School Diploma -
Woodstock Union High School
Woodstock, VTSkills
- Management / Leadership / Mentorship
- Employee Relations & Retention
- Culture, Diversity & Inclusion
- Conflict Resolution
- Onboarding processes
- Employee recruitment
- Compensation & Benefits
- Active listening & Communication
- Staff training/development
- Compliance control
- HR management
Timeline
Human Resources Generalist / Area Manager
Westaff Employment Agency
01.2020 - Current
HR Generalist & Culture Specialist
Better Business Bureau - Eastern MA, ME, RI & VT
11.2017 - 12.2019
Master Scheduler & Customer Service Specialist
Universal Window & Doors
12.2014 - 03.2017
Senior Staffing Consultant
Westaff
03.2010 - 11.2014
Some College (No Degree) - Human Services / Nursing
Lyndon State College
High School Diploma -
Woodstock Union High School
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