Michelle Cathcart

• Provided leadership for teams supporting SAP SuccessFactors, Talent acquisition, S/4 Hana and alignment across groups
• Served as a subject matter expert for SAP SuccessFactors modules: Employee Central, Recruiting, Onboarding, Learning, Compensation and Talent Management
• Oversaw and directed the implementation of SAP SuccessFactors Employee Central module and TA optimization
• Led a team of external consultants and internal team members to configure SAP SuccessFactors HXM suite to meet business requirements
• Established trusted relationships with key stakeholders internally & externally and partners/collaborates with them to drive mutual commitment to common targets and goals
• Coached and led team members and consultants
• Technical lead for SAP SuccessFactors implementation and initiatives
• Met regularly with HR partners across the organization to understand their business needs and strategic objectives
• Developed SAP SuccessFactors roadmap to scale and implement capabilities that enable our strategies
• Collaborated with the development team for integrations and enhancements development and maintenance
• Met with Payroll, Time & Attendance, End User Technology, Identity & Active Directory technology teams to maintain the ecosystem of HCM systems
• Partnered with the business to ensure appropriate organizational change management (OCM) plans and actions for changes affecting services or technologies
• Implemented organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, rewards and recognition, and retention
• Ensured integrity, privacy and security of all HR and Payroll’s data through the design and enforcement of procedures, standards, and best practices
• Worked closely with other transformation teams to drive ERP upgrade-related initiatives.
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
• Revamped operational plans to refocus staff and align processes with business objectives.

• Managed and delivered strategic complex engagements to one or more strategic accounts
• Collaborated closely with the client, the service client partner, and other key stakeholders to manage multiple, related projects within given business strategies
• Key member of the delivery team throughout the services lifecycle
• Had responsibilities across multiple functional areas, including Opportunity Management, Delivery, Business Development, Coaching/Mentoring & Knowledge Management
• Maintained Project Activate Methodology continuity
• Identified and resolved issues and conflicts within the project team
• Scoped and estimated engagement
• Led and owned engagement-planning and program-planning activities
• Oversaw the delivery of multiple projects related to successful engagement or program execution
• Owned the engagement and program plan
• Built initiative-taking formal and informal communication/relationship with key stakeholders outside of direct team
• Resolved political, resource, budgeting, change, and legal issues affecting the program
• Managed and led the development of proposals, tenders, and responses to requests for proposals associated with the program to win new deals for SAP with minimal risks.
• Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
• Met tight deadlines to satisfy client demands and project timelines.
• Delivered clear presentations during meetings with clients and colleagues, using effective public speaking skills.

• Ensured effective program oversight, including engagement, program, and project reviews to affect customer success and serve as a mentor to project managers
• Managed complex contractual constructs and led multiple programs
• Defined appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery
• Scoped and estimated engagement
• Led and owned engagement-planning and program-planning activities
• Responsible for planning, leading, organizing, and motivating project team members to achieve an elevated level of performance and quality in delivering SuccessFactors Employee Central and Employee Central Payroll
• Supported the development of project deliverables and managed project team communications
• Developed the overall project schedule working closely with the business function, IT, and third-party providers
• Assisted teams in defining team tasks, assumptions, deliverables, dependencies, time, and resources estimates for the overall schedule
• Planned, organized, integrated, measured, and controlled project tasks to fulfill delivery requirements regarding cost, performance, and schedule.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Overseen the implementation and deployment of SuccessFactors Employee Central payroll for the US and Canada
• Defined and managed the deliverables of all teams to meet engagement objectives and budget
• Defined local configuration requirements and design based on approved business requirements
• Managed risk, quality, timeline, and budget of the SuccessFactors implementation
• Facilitated requirements gathering and preparation of localization (fit compliance) workshops and region/country level
• Managed team onboarding, coordination issues, and coordinated with stakeholders
• Participated in localization (fit compliance) workshop sessions to provide global systems expertise, confirm necessary deviations and localization requirements
• Utilized and applied best practices on projects based on experience and in consultation with experts
• Resolved political, resource, budgeting, change, and legal issues affecting the program
• Managed and led the development of proposals, tenders, and responses to requests for proposals associated with the program to win new deals for SAP with minimal risks.
• Monitored project progress, identified risks and took corrective action as needed.
• Reported regularly to managers on project budget, progress and technical problems.
• Developed and implemented project plans and budgets to ensure successful execution.

• Liaised with Business & functional teams to implement strategic initiatives in the time and attendance space
• Provided service and support to various sites, managed risk, and worked with technical and business teams to align program schedule, scope & cost
• Worked and communicated to reinforce standard business process concepts and methodology within the IT organization
• Had WFM industry experience implementing/supporting Kronos Workforce
• Prepared assigned project resources with necessary project-related information
• Implemented the necessary project management infrastructure
• Led customer discovery and planning meetings
• Defined the project schedule with the customer.
• Communicated project plans and progress to key stakeholders and project contributors.
• Partnered with project team members to identify and quickly address problems.
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Updated customers and senior leaders on progress and roadblocks.

• Oversaw the implementation and deployment of SuccessFactors Employee Central, Employee Central Payroll, Global Process Model, and S/4 Hana project
• Led day to day application deployment activities within Region/County
• Defined local configuration requirements and design based on approved business requirements
• Facilitated requirements gathering and preparation of localization (fit compliance) workshops and region/country level
• Participated in localization (fit compliance) workshop sessions to provide global systems expertise, confirm necessary deviations and localization requirements
• Identified impacts of SuccessFactors deployments and local application tools and developed decommissioning plans where required.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Managed multiple strategic projects with numerous sub-projects or workstreams.

• Part of Infosys' HCM Consulting practice specializing in Implementation and Workforce Management solutions such as SAP SuccessFactors and Kronos
• Assisted clients in Program Management, Package Evaluation and Vendor Selection, Implementation and Global Rollouts, Upgrade, Best Practices Recommendations, and System Architecture
• Responsible for solution Architecture/designing
• Organized and led project status and working meetings
• Prepared and distributed progress reports
• Created project, governance, communication, cutover, and roll back plans
• Implementation of Kronos Workforce Central application
• Led consultants through the administration and configuration
• Experience collaborating directly with customers to understand their business needs and facilitate the translation of those business needs into a set of systematic specifications for configuration in Kronos Time, Absence, and Leave modules
• Managed risks and issues, and corrected deviations from plans
• Assisted in team development while holding teams accountable for their commitments
• Supported the Product Owner in managing customer expectations for project deliverables
• Defined and managed a well-defined project management process and championed ongoing process improvement initiatives
• Responsible for overall solution delivery from the pre-assessment stage up to final delivery
• Contributed to the development and growth of HCM Delivery Services practice
• Responsible for coordinating between various stakeholders.
• Oversaw project teams and maintained quality-minded schedules.
• Collaborated with clients from concept through final delivery of product or service.
• Leveraged on-site observation and personal interviews to identify team and individual strengths.
• Organized and created shooting schedules for graphic design team, supervising progress of projects from production to post production.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

• Responsible for driving ADP Global payroll system implementation for 36,000 North American users.
• Facilitated the coordination and completion of projects within the Information Technology Department; oversees all aspects of assigned projects; responsible for project and quality of delivery from original concept through final implementation.
• Managing and working with 3rd party vendors for interfaces and data.
• Conducted weekly status meeting with US and Global teams to get updates to project plans, talk through any risks and key decisions.
• Managed deadlines, managing expectations with the business and IT leadership, and proactively managing all projects.
• Program related responsibilities; proactively works with IT business, Brands, Quality Assurance, Training, Testing and HR Business; provides open and consistent communication with Stakeholders and Leadership on progress of project, scope management, Issues/Risks, and lessons learned.
• Supported client as a Project Manager guiding the team (26 employees) through scope definition, requirements definition, and project planning/forecasting.
• Proactively manage Risk/Issues to completion with mitigation planning.
• Build and maintain relationships with key business, IT stakeholders, team members, vendors, and other departments involved in the projects, while managing expectations.

• Lead client teams through the implementation of solutions via hands-on, end-to-end, project management; Technical Upgrade – BSI Tax Factory.
• Develop project plans and execute them to deliver solutions while engaging all key stakeholders.
• Pro-actively manage scope, deliverables, risks, and issues while collaborating with HRIS business partners.
• Develop cut-over, recovery and postproduction activities.
• Lead and directly managed a team of internal and offshore resources as it relates to the successful delivery of SAP BSI Tax Factory.
• Review, analyze project plans, project status, and communicate to sap project teams and senior management.
• Managed all sap functional core modules including but not limited to configuration activities, Business Process Mappings, Business Process Design, Functional Specifications, Functional/Technical Testing.
• Responsible for successful ASAP methodology project plan.
• Supported all team leads on critical issues for functional/technical levels.
• Worked on strategy plan, risk mitigation plan, project plan, resource hiring strategy plan.
• Lead the steering committee on sap process change management activities.
• Provide estimates, SOWs, and other artifacts in support of ongoing client needs and new customer opportunities.
• Communicates effectively with all key stakeholders, Onshore and offshore teams with appropriate level of detail.
• Create Defect status updates for leadership.
• Support project teams during the development cycle and provide technical/infrastructure support during deployments.
• Provide implementation and technical support for 3rd Party applications which are an extension of the SAP applications landscape.
• Troubleshoot / resolve problems reported by project teams.
• Leverage your knowledge of HCM solutions and business process/operations to build and execute a comprehensive and effective client-side task list and project plan.
• Support your client in vendor management and third-party delivery dependencies, as well as in planning/leading client tasks for integrations, data conversion, UAT planning/testing, and end user training.
• Ensure that change management and Communications is in place and executed effectively.
• Proactively identify issues and propose viable solutions to meet the business needs while remaining on time and in scope.

• Excellent knowledge/experience of Taleo and related modules with proven project delivery through full lifecycle from requirements through deployment/support.
• Functional knowledge of Taleo including online configurations.
• Experienced in Taleo implementations or optimizations with proven project delivery through full project lifecycle.
• 7+ years' experience with Taleo configuration with Taleo Recruiting, Onboarding, Connect.
• Ability to gather and document requirements, provide expertise to analyze client business requirements and suggest delivered/custom solutions to meet these requirements.
• Assist with Business Process Re-engineering and system configuration.
• Managed Taleo engagements, including implementations and upgrades.
• Engage with clients and lead workshops to define business requirements.
• Conduct gap analysis between delivered functionality and client requirements and recommend solutions.
• Provide subject matter expertise in implementing Taleo applications.
• Able to set-up the system to meet the desired business process and requirements.
• Develop testing scenarios, test scripts and leading teams in unit, integration, and acceptance testing.

• Managing a team of 7 consultants to implement a Global Success Factors (LMS, PM), SAP ESS/MSS and Master Data project.
• Created project, governance, communication, cutover and roll back plans.
• Maintain direct control over project planning and must be able to setup the necessary measures to build the proper foundation that will be a stepping-stone to project success.
• Demonstrate excellence and significant experience in the following areas: developing project plans and managing project stakeholders, project teams, risks, schedules, and budgets
• Responsible for executing enterprise-level projects.
• Established goals and objectives, measures of success, risk factors, developing project plans and budgets, determining resource requirements, and tracking all facets of the project and regularly reporting to Management on the status of the work.
• Oversees a cross-functional team with a wide variety of skills, allocates resources, and assigns tasks to achieve optimum results.
• Efficiently manage technical escalations and work with the appropriate stakeholders to resolve the issues.
• Create and maintain a highly skilled, motivated, and productive team by using various team development and people management methodologies.
• Lead technical workshops with customers (onsite/offsite) as a technical expert.
• Create and modify test scripts for the various projects as needed.
• Demonstrated ability to interact effectively with customers of all organizational levels.
• Create New Forms: Performance and Compensation.

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Documented and maintained technical specifications for SAP applications.
• Configured and customized SAP modules to align with client business processes.
• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
• Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
• Designed deployment automation solutions to expedite implementation of SAP solutions.
• Traveled to client locations to implement SAP solutions and offered post-installation support services.
• Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.

• Serving as the Senior Consultant on the Organizational Management and Personnel Administration Team for the Naval Sea Systems Command Deployment Project (Public Sector)
• Providing senior level guidance, technical and business process information.
• Directs the Public Sector counterpart in developing business processes, enterprise and operational business rules and workflow information for the NAVSEA government team
• Assists in developing business process flows and logic diagrams for use in developing training material and demonstrations of functionality.
• Created project, governance, communication, cutover and roll back plans.
• Performs as the lead in the utilization of Employee Self Service (ESS) and Manager's Self Service (MSS) in the execution of Navy ERP/SAP functionality.
• Assists other team members in the use of their functionality (Time and Attendance, Training Event Management, Personnel Development) and the accessibility via ESS and MSS.
• In coordination with the Organizational Change Management Team develops a variety of communication tools.
• Interact with company leaders in helping them fulfill the role of change sponsor.
• Support project teams in integrating change management activities into their project plans
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.

• Supported enhancements of the U.S.
• Army's Logistics Modernization Program (LMP) Public Sector project.
• Configuration of Business Partners Setting like Roles and Number Ranges.
• Maintained Business Partner Relationship categories.
• Responsibilities for this position were to conduct testing of modifications to deployment 1. application and enhancements to LMP SAP application that are scheduled for release in deployment 2.
• Additional testing was to support the upgrade of SAP R/3 to ECC 6.0 which is scheduled to commence after deployment 2 implementation.
• Testing was around the use of Cross Applicant Time Sheets (CATS) in a Public Sector environment.
• The work involved testing around units, depots and unique criteria for U.S.
• Created RFS for several HR interfaces.
• Monitored interfaces from SAP HR to internal and external systems.
• Excellent knowledge of HR systems via SAP HCM.
• Gathered business requirements from customer and relay that information to the SAP partner.

• Developed business process flows, Taleo functional requirements and technical documentations to implement global HR BPO Taleo implementation.
• The project encompassed a global company with its subsidiary companies located in numerous countries.
• Developed the integrated business processes models for HR processes, focus on SAP HR and Manager Self Service (MSS) and Employee Self Service (ESS) Portals integration with Taleo Applicant Tracking Solution (ATS).
• Responsible for troubleshooting and identifying fixes in partnership with Taleo RSA.
• Provide expert advice or how-to's to users including Talent Management (TM), Talent. Acquisition (TA), CFHR, managers and employees.
• Support recurring cycles and work with TM owner to modify the tool as necessary.
• Managed onshore / offshore teams.
• Create and maintain Taleo documentation including user guides, process flows, training guides, checklists.
• Led functional design and requirements gathering for Taleo ATS releases during the lifecycle of the implementation.

Client's – The Home Depot, BP Oil & Gas, Managed and documented implementation of SAP HCM modules at client sites.

• Duties included analysis of process migration from “as-is” current systems to “to-be” new system.
• This included requirement gathering, business process modeling, data determination, resource.
• ·Requirements, functional design, functional documentation, and technical design.
• Lead team to implement Applicant Tracking System for Taleo Applicant tracking system and SAP HCM E-recruiting processes.
• Created project, governance, communication, cutover and roll back plans.
• Acted as the UAT Testing Manager.
• Build practical HR solutions through process reengineering that optimize talent management strategies using configurable technology.
• Data mapping, analysis & migrations documentation for bi-directional integrations, interfaces, data conversions.
• Process discovery & mapping, Standard Operating Procedures, analysis, risk & contingency identification, workflows & change management.
• Ensure workshops provide accurate requirements and for future analysis and working relationships.
• Project Managed onshore / offshore teams.
• Consult with clients to document recruiting functions & advise on best practices for business process automation and impact on organization.
• Facilitate meetings and workshops for project to ensure smooth workings among all members of client and Project staff.
• SAP HR 4.6C Configuration of SAP Personnel Administration (SAP PA) module of HR system.
• Build practical HR solutions through process reengineering that optimize talent management.

• Plan, manage and communicate the progress of the project, achieving project milestones and maintaining project momentum.
• Set and manage customer expectations including project scope, timeline, responsibilities, project governance, (communication, change control, escalation), risk management and organizational readiness.
• Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure.
• Effectively transition customers to Support.
• Participate in project health checks and post go-live analysis on completed projects.
• Assisted clients in the UAT process.
• Supported Performance Management Processes by conducting gap analyses and communicating to organizational leaders.
• Managed project to develop company is first web-based automated time sheets and in-house developed automated open enrollment application.
• Developed and executed test plans for new software/programs to ensure working properly and customer needs were met.
• Development and communication of project status to leadership teams on a regular basis.
• Created business requirements by working closely together with the local team / business leaders.
• Designed RFP's and selected vendors for System Integrators
• Worked with Marketing and OCM teams to develop standards for global office footprints.
• Coordinate/manage internal & 3rd vendors.
• Initiate corrective action plans if budget and/or schedule are at risk.

• 3.7 GPA
• Extracurricular Activities: Girls Soccer Team
• Extracurricular Activities: Sport's Editor of School Newspaper

• 4.0 GPA