Michelle Roberts
Glen Burnie,MD
Summary
Professional retail worker with experience in merchandise coordination and presentation. Adept at maintaining inventory accuracy and enhancing product displays to boost sales. Reliable team player focused on achieving store objectives and adapting to changing retail environments, showcasing organizational and communication skills.
Overview
26
26
years of professional experience
Work History
Sales/Design/Merchandise Associate
Jewelers of Distinction
12.1998 - Current
- Organized displays, windows and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Van Dyke & Bacon Shoes
10.2021 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales/Merchandiser
Enchanted Art and Sole Comfort Shoes
03.2016 - 10.2021
- Arranged merchandise on shelves to create visually appealing displays.
- Assisted customers with locating products to enhance shopping experience.
- Monitored inventory levels, restocking items to maintain availability.
- Maintained cleanliness of display areas to attract more customers.
- Assisted with seasonal store resets to align with marketing strategies.
- Optimized shelf space for new product introductions.
- Enhanced product visibility with strategic placement techniques.
- Supported visual merchandising initiatives to boost customer engagement.
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with managers and suppliers on stock inventory
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Communications Arts Degree - Communications, Graphic Design/Advertising
Anne Arundel Community College
High School Degree - Music
Old Mill Senior High School
Millersville, MarylandSkills
- Inventory management
- Merchandise stocking
- Product knowledge
- Visual merchandising
- Order fulfillment
- Customer assistance
- Product restocking
- Store presentation
- Sales
Timeline
Sales Associate
Van Dyke & Bacon Shoes
10.2021 - 03.2025
Sales/Merchandiser
Enchanted Art and Sole Comfort Shoes
03.2016 - 10.2021
Sales/Design/Merchandise Associate
Jewelers of Distinction
12.1998 - Current
High School Degree - Music
Old Mill Senior High School
Communications Arts Degree - Communications, Graphic Design/Advertising
Anne Arundel Community College
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