Michelle Cavero
San Luis,AZ
Summary
Accomplished Administrative Support professional with a proven track record at Cintas and the Rincon Government Center, enhancing office efficiency and accuracy through expert management of billing oversight and administrative metrics for 4 years. Leveraged bilingual abilities and advanced Excel skills to streamline operations, achieving significant improvements in data processing and customer service. Excelled in team collaboration and problem- solving, driving operational excellence and compliance. I have experience in working in challenging environments and fast paced environments as well. I am a dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. I maintain well organized, clean, and safe work areas with diligent attention to important details.
Overview
4
4
years of professional experience
Work History
Human Resources/Member Services Coordinator
Rincon Government Center
Valley Center, CA
07.2024 - 10.2024
- Trained new employees in office systems, policies, and procedures.
- Handled diary management, arranged appointments, and booked meeting rooms and facilities.
- Maintained operational needs, managing daily, weekly, and monthly task lists.
- Assessed current processes for improvement opportunities and presented recommendations to management.
- Compiled and analyzed data to create reports for management review.
- Oversaw facility maintenance tasks, including repairs, cleaning services, and safety inspections.
- Managed daily office operations and streamlined administrative procedures.
- Maintained accurate financial records by reconciling bank statements and processing invoices.
- Tracked financial, employee, and operations data with relevant software to offer real-time insights.
- Scheduled and coordinated internal and external events.
- Developed Excel spreadsheets to track data and streamline accounting processes.
- Filed records, reports, and logs and maintained Excel spreadsheets.
- Managed daily Excel spreadsheets of customers and dispatch activities.
- Tracked various business metrics and information using Excel spreadsheets.
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists.
- Advised employees on benefit plans such as health insurance, retirement plans and vacation policies.
- Conducted exit interviews to identify areas for improvement within the organization.
- Maintained accurate records of employee files including personal information, attendance records and performance evaluations.
- Ensured compliance with all federal, state and local regulations regarding human resource matters.
- Created job descriptions for new positions as well as revised existing ones when necessary.
- Coordinated with other departments to develop effective onboarding processes for new hires.
- Provided assistance with new hire orientation activities such as completing paperwork, providing benefits information.
Administrative Support
Cintas
Vista, CA
06.2020 - 07.2024
- Determined eligibility by handling in-person interviews, processing paperwork, and obtaining missing data.
- Audited billing for accuracy before submitting to the accounts payable department.
- Kept operations compliant with [Type] industry regulations by managing permits and certificates.
- Helped center administrative work on priority assignments for optimal use of office resources.
- Used software to track administrative metrics, logistics, and in-progress activities.
- Maintained office reputation for excellent service by promptly greeting guests and expertly handling visitors.
- Improved prepared documents, wrote business correspondence, and prepared timely reports.
- Supported budget goals by documenting, tracking, and reporting on expenses.
- Addressed financial obligations through expense reporting and account updates.
- Typed, formatted, and proofread documents and correspondence using computers.
- Coordinated office equipment repairs beyond basic upkeep requirements.
- Facilitated communication, handling phone and email correspondence.
- Printed business documents for meetings and presentations.
- Supported meetings by preparing spaces and materials, and taking notes.
- Helped employees overcome problems and challenges through advice and guidance.
- Organized and balanced schedules with meetings, appointments, and travel.
- Anticipated expiry dates, completed business paperwork, and license renewals.
- Boosted employee skills and knowledge, facilitating staff registration for training programs.
- Tracked expenses and office activities using spreadsheets and calendars.
- Provided administrative support to all departments within the company.
- Provided administrative support including data entry, typing documents, filing paperwork.
- Provided administrative support to the service department.
- Provided administrative support such as filing, photocopying, faxing, mailing.
Education
High School Diploma -
Rancho Buena Vista Highschool
Vista, CA06.2022
Skills
- Excel spreadsheet tracking
- Word Documents
- Bilingual
- Meeting planning
- Team collaboration
- File Organization
- Scheduling appointments
- Organizational skills
- Proofreading
- Administrative support experience
- Excellent Communication
- Problem-Solving
- Outlook Microsoft
- Advanced Excel
- Records management
- Verbal communication
- Customer service
- Database management
- Telephone etiquette
- Time management
- Billing oversight
- Mail handling
- Teamwork and collaboration
- Task Prioritization
- Onboarding and Orientation
- Benefits Administration
- Salesforce expertise
- Customer Service
- Adobe
- Task Ray
- Invoice Processing
Languages
English-Native or Bilingual, Hawaiian-Native or Bilingual, Spanish-Native or Bilingual
Timeline
Human Resources/Member Services Coordinator
Rincon Government Center
07.2024 - 10.2024
Administrative Support
Cintas
06.2020 - 07.2024
High School Diploma -
Rancho Buena Vista Highschool
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