Michelle Cerrato

Counseled new patients to improve onsite experience and clarify medication usage.

• Facilitated effective communication between patients and doctors as liaison.
• Maintained state certifications and profiles to meet regulatory standards.
• Covered up to 8 remote locations during shifts, ensuring consistent service delivery.
• Developed patient base for new location through exceptional service and networking.

• Streamlined daily pharmacy operations to enhance workflow efficiency.
• Oversaw inventory management and medication procurement processes to maintain stock levels.
• Ensured compliance with pharmacy regulations and safety protocols through rigorous monitoring.
• Trained and mentored pharmacy staff on best practices, serving as preceptor for new students.
• Performed regular audits of patient records to uphold HIPAA compliance standards.
• Resolved customer inquiries regarding prescriptions, insurance coverage, and pricing issues.
• Conducted quality audits to maintain high service delivery standards.
• Managed staffing, scheduling, and inventory control to optimize pharmacy operations.
• Increased business markedly through different programs and word of mouth

• relief pharmacist

• Reviewed prescriptions efficiently to ensure accuracy and compliance.
• Performed final verification to confirm correct medication and dosage for patients.
• Provided consultations on new medications, enhancing understanding of dispensed prescriptions.
• Coordinated Medication Therapy Management (MTM) with physicians to improve patient outcomes.
• Ensured adherence to site and insurance formularies in medication selections.
• Conducted third-party reconciliations to maintain billing accuracy.

• Performed all pharmacist duties including closing procedures, reports, deposits.
• Maintained inventory.
• Third party audits and reconciliations.

• Performed regular pharmacist services.
• In addition to dispensing medicine per individual facility requirements - blister packs, vial, remote filling.
• Helped facilitate new accounts with administration and caregivers.
• Third party Adjudication and resolution.
• Problem resolution.

• Pharmacy manager responsible for rebuilding the business by resolving issues and eliminating complaints.
• Staff hiring and training.
• Scheduling.
• Maintaining all reports/ inventories/ audits per company and state standards.
• Responsible for three-fold increase in declining business by perseverance, optimizing work flow, and effective multi tasking.

• Staff pharmacist for mail order and walk in clientele in a very diverse environment.
• Promoted to head of department.
• Helped maintain workman's comp claims.
• Solely responsible for controlled and cII inventory.