Michelle Cervantes
Sugar Land,TX
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Realtor
NAN AND COMPANY PROPERTIES
Houston, TX
07.2020 - 03.2021
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised and informed prospective clients on current market activities and conditions.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Increased home sales through persuasion, negotiation and closing prowess.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Wrote contracts to outline sales and purchases of properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Case Manager
Ability Options LLC
Houston, TX
06.2020 - 11.2021
- I was responsible for checking clients in and out as well as preparing prospects before their appointment
- Closing memberships and selling products was a skill I practiced while I worked at Amazing Lash., The responsibilities that I obtain as a Case Manager is to coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- I also
- Handle case assignments, draft service plans, review case progress and determine case closure
- And lastly, I
- Help clients achieve wellness and autonomy.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Managed caseload of [Number] children in welfare system to provide comprehensive, community-based care.
- Liaised with teachers to develop Individualized Education Programs to provide quality education for students with disabilities.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Evaluated treatment plans against individual goals and healthcare standards.
Loan Processor,Realtor,Realtor Assistant
Turnkey Mortgage/Compass Realty & Associates LLC
Houston, Texas
06.2019 - 02.2020
- When I became a realtor and loan officers assistant, my job was to process loan documents to the underwriter
- I expertized in calculating monthly incomes, emailing, and keeping track of missing documents
- I showed properties, listed properties on MLS, wrote offers, prepared contracts, amendments and addendums.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Coordinated closing process with attorneys, title companies and government clerks.
- Wrote contracts to outline sales and purchases of properties.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Provided quick turnaround times to maintain fast-past schedule.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Checked packages for appropriate documentation.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
Sales and lash Consultant
Amazing Lash Studio Franchise LLC, Missouri and Sugar Land
, Texas
07.2017 - 11.2018
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
- Assisted clients in selection of lash length and color to create desired effects.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
Education
Certified License - Real Estate
Champions School of Real Estate, Online School
Houston, TX03.2019
BBA - Business Administration And Management
Houston Community College
Houston, TX05.2022
High School Diploma -
Kempner High School
Sugar Land, TX06.2016
Skills
- Buyer and Seller Representation
- Property Research
- Value Estimation
- Adaptability and Flexibility
- Partnership Development
- MLS Data Entry and Maintenance
- Closings Coordination
- Attention to Detail
- Open House Management
- Market Tracking and Research
- Client Relations
- Real Estate License
- Microsoft Office
Accomplishments
- Achieved successful closings by completing timely work with accuracy and efficiency.
- Documented and resolved clientele deficit, which led to increasing production with digital social media marketing skills.
Certification
- Licensed Real Estate Agent 03/2019-Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Realtor
NAN AND COMPANY PROPERTIES
07.2020 - 03.2021
Case Manager
Ability Options LLC
06.2020 - 11.2021
Loan Processor,Realtor,Realtor Assistant
Turnkey Mortgage/Compass Realty & Associates LLC
06.2019 - 02.2020
Sales and lash Consultant
Amazing Lash Studio Franchise LLC, Missouri and Sugar Land
07.2017 - 11.2018
Certified License - Real Estate
Champions School of Real Estate, Online School
BBA - Business Administration And Management
Houston Community College
High School Diploma -
Kempner High School
- Licensed Real Estate Agent 03/2019-Present
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