MICHELLE CHAIRES
Houston
Summary
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CASHIER
CULLEN DISCOUNT CLEANERS
01.2018 - 06.2019
- Courteously greet customers and cater to their special requests, needs and complaints
- Experience answering on multi-line phones, answered customers questions courteously
- Counted the number of items been drop off, identifying the items by color and type on the ticket and calculating the total cost of the dry-cleaning bill
- Helped with processing clothes, putting them on hangers and placing item in plastic garment bags
MEDICAL ASSISTANT/FRONT DESK
OBGYN MEDICAL CENTER
02.2020 - 03.2020
- Courteously welcoming patient's, checking patient in and out, scheduling appointments, confirming appointments, calling in or faxing prescriptions
- Releasing medical records to the appropriate patient, doctor's office, Law Firm office
- Utilized Athena software to update and file patient's medical records
- Collecting patient's payment
- Performing vitals, urinalysis, strep testing, explaining treatment procedures to patient/ took chief complaints, assisting the physician during exams
- Directed patients to examining rooms and coordinated transportation assistance as necessary
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
- Gathered forms, copied insurance cards and ID's to collect patient information for billing and insurance filing
- Sanitized, restocked, and organized exam rooms and medical equipment
- Maintained detailed records of test results by entering data and patient information into computer
- Obtained client medical history, including medication information, symptoms, and allergies
MEDICAL ASSISTANT
HAMILTON HEALTH BOX
04.2020 - 09.2020
- Testing patient's for COVID (as needed)
- Obtained client medical history, including medication information, symptoms, and allergies
- Maintained detailed records of test results by entering data and patient information into patient's chart
- Communicated clearly and effectively with patients to verify information
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Hobby Lobby
09.2019 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
MEDICAL ASSISTANT CERTIFICATION -
THE COLLEGE OF HEALTH CARE PROFESSION
HOUSTON, TX03.2020
HIGH SCHOOL DIPLOMA -
MADISON HIGH SCHOOL
HOUSTON, TX05.2018
Skills
- BILINGUAL (Spanish, English)
- Patient scheduling
- Patient privacy
- Payment collection
- Excellent communication skills, both oral and written
- Strong customer service ethic
- Data entry
- Injections
- Organized and efficient
- Pleasant and friendly demeanor
- Good work ethic, always on time with high attendance rate
- Critical thinking
- Active listening
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
Spanish
English
Native or Bilingual
Timeline
MEDICAL ASSISTANT
HAMILTON HEALTH BOX
04.2020 - 09.2020
MEDICAL ASSISTANT/FRONT DESK
OBGYN MEDICAL CENTER
02.2020 - 03.2020
Customer Service Representative
Hobby Lobby
09.2019 - 09.2024
CASHIER
CULLEN DISCOUNT CLEANERS
01.2018 - 06.2019
HIGH SCHOOL DIPLOMA -
MADISON HIGH SCHOOL
MEDICAL ASSISTANT CERTIFICATION -
THE COLLEGE OF HEALTH CARE PROFESSION
Similar Profiles
Barbra KlukeBarbra Kluke
Automotive Finance Manager Manager at Brian Cullen MotorsAutomotive Finance Manager Manager at Brian Cullen Motors
Mengdi HuangMengdi Huang
Administrative AP Testing Coordinator at William Cullen Bryant High SchoolAdministrative AP Testing Coordinator at William Cullen Bryant High School
Russell WilliamsRussell Williams
Construction Laborer at Cullen ConstructionConstruction Laborer at Cullen Construction
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Terrance SowellTerrance Sowell
Marketing Intern at Safety VisionMarketing Intern at Safety Vision