Michelle Chandler
Twin Falls,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Patient Access Specialist
St Luke's Medical Center
Twin Falls, ID
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Billing and Recovery
St Lukes
06.2019 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented work que activity for accurate, reliable records.
- Reviewed accounts, called insurance and verified eligibility, Coordination of benefits and accidental request from insurance to the member.
- Reviewed members insurance and verify if they are contracted/non-contracted.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Poppleton Dentistry
Office Manager
12.2012 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Reconciled orders and payments to coordinate logistics for over 500 accounts.
- Built relationships with customers and community to promote long term business growth.
Receptionist
St Lukes Anticoagulation Clinic
03.2003 - 12.2012
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Worked with other clinics around me; Diabetes, sleep lab, EECP, Wound Ostomy.
- Able to work busy schedules in timely fashion.
- Mailed letters to doctors regarding patients medical diagnosis.
- Coordinated patient scheduling, check-in, check-out .
Education
No Degree - Medical Terminology
College Of Southern Idaho
Twin Falls, IDSkills
- Recovery Support
- Patient Health Information Access
- Accounts Payable
- Account Management
- Past Due Account Management
- Stocking and Replenishing
- Managing Multiple Tasks
- Medical Terminology Knowledge
- Invoice Preparation and Processing
- Customer Account Management
- Filing
- Multi line phone transfers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Patient Access Specialist
St Luke's Medical Center
09.2023 - Current
Billing and Recovery
St Lukes
06.2019 - Current
Poppleton Dentistry
Office Manager
12.2012 - 06.2019
Receptionist
St Lukes Anticoagulation Clinic
03.2003 - 12.2012
No Degree - Medical Terminology
College Of Southern Idaho