Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Charles

Tracy City,Tennessee

Summary

Great managing skills, hardworking and passionate job seeker with strong dependable and organizational skills

Overview

24
24
years of professional experience

Work History

Small Business Owner

SMSSNatureBars
11.2019 - Current
  • Make and ensure all products are ready for customers
  • Managed day-to-day business operations.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.


Bakery Assistant

Dutch Maid Bakery & Cafe
08.2023 - 09.2023
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.

Social Work Supervisor

Mercyfirst
08.2003 - 10.2014
  • Led crisis interventions, providing critical support to clients during their most vulnerable moments.
  • Evaluated program effectiveness using key performance indicators, making informed decisions on resource allocation and service provision.
  • Recruited trained, and retained high-quality clinical staff to meet the growing demand for services in the community.
  • Maintained confidentiality of sensitive information while adhering to ethical guidelines in all aspects of practice.
  • Visited homes and agencies to provide support and case management services to clients.
  • Prepared reports for courts and participated in [Number] [Type] court proceedings.
  • Coordinated with social, public and welfare agencies to obtain and provide client information.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Case Worker

MercyFirst
08.2003 - 08.2009
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Established trusting relationships with clients, fostering open communication and rapport building.
  • Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
  • Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
  • Conducted home visits to assess living environment and provided appropriate referrals.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
  • Performed discharge planning, placement monitoring, and crisis intervention.
  • Conducted home visits to assess clients' home environment and provide support.

Teacher

Roberto Clemente School
01.2000 - 08.2002
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Graded and evaluated student assignments, papers, and course work.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Education

Master of Arts - Early Childhood Special Education

Touro College
New York, NY
06.2009

Bachelor of Arts - Sociology

Binghamton Universty
Binghamton, NY
06.2000

Skills

  • Small business operations
  • Planning and execution
  • Business management and development
  • Customer Service
  • Organizational Structuring

Timeline

Bakery Assistant

Dutch Maid Bakery & Cafe
08.2023 - 09.2023

Small Business Owner

SMSSNatureBars
11.2019 - Current

Social Work Supervisor

Mercyfirst
08.2003 - 10.2014

Case Worker

MercyFirst
08.2003 - 08.2009

Teacher

Roberto Clemente School
01.2000 - 08.2002

Master of Arts - Early Childhood Special Education

Touro College

Bachelor of Arts - Sociology

Binghamton Universty

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Michelle Charles