Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Michelle Chase

Tucson,AZ

Summary

Compassionate and driven individual with excellent communication and leadership abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills. Proficient in nursing documentation, assessment and decision-making. Calm and effective in pressured and emergent situations. Highly experienced in home health and hospice care.

Former Patient Care Technician with clinical training in:

-Acute care

-Medical surgery

-Psychiatric, geriatric and rehabilitation

Administered and assisted with:

-Glucose testing

-Injections

Overview

20
20
years of professional experience

Work History

Med Tech / Caregiver

Preferred Care At Home
Tucson, AZ
01.2022 - Current
  • Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Tested and recorded blood glucose levels.
  • Ambulated, turned and positioned patients.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients complete activities of daily living.
  • Provided physical support to patients through diverse types of mobility assistance.

House Manager

Danville Services (CPES)
Tucson, AZ
10.2019 - 10.2021
  • Maintained positive living environment through training and coordination that was beneficial to both staff and residents.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Engaged in honest and respectful communication, cooperative work effort, contribute to a harmonious working environment, and maintain positive relationships with co-workers, management, members, and outside agencies.
  • Provided critical daily support services our clients need and provided guidance to my employees, coordinated services with and for the members, their guardians, and outside agencies, to become a resource for all involved.
  • Analyzed and evaluated monthly financial, behavioral, and health reports.
  • Organized and maintained the schedules of members, including day programs, work programs, outings, and appointments.

Patient Care Technician/Assistant

Banner Health - UMCT
Tucson, AZ
11.2010 - 04.2019
  • Recorded observations and baseline measurements to maintain accurate medical records
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements
  • Collected lab specimens in adherence with safety protocols for patient tests
  • Delivered outstanding care based on physical, psychological, educational and related criteria for medical/surgical patients
  • Coordinated patient care needs with the healthcare team and provided assistance with activities of daily living
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments

Certified In-home Caregiver

Consumer Direct Personal Care
Tucson, AZ
05.2006 - 09.2009
  • Monitored clients' progress to report necessary changes
  • Monitored client behaviors and emotional states, reporting concerns to the registered nurse and documenting information in files
  • Provided assistance, which included bathing, grooming and dressing to terminally ill patients
  • Emotionally supported grieving families by offering a listening ear, compassion and kindness
  • Administered hospice medications and educated patients and families on correct at-home administration
  • Exhibited compassionate care and communication regarding issues surrounding death and dying

Education

Associate of Arts - General Education

Pima Community College
Tucson, AZ

No Degree - Practical Nursing

Pima Medical Institute
Tucson AZ

Skills

  • Ambulation and exercise assistance
  • Assessment of vital signs
  • Effective customer communication
  • Helping with medication
  • Medical terminology knowledge
  • Grooming and bathing assistance
  • Respiratory equipment training
  • Terminally ill patient care
  • Activities scheduling
  • Data management
  • Staff Management
  • Budgeting
  • Interpersonal Communication
  • Team Supervision
  • Staff Communication
  • Maintenance Requests
  • Emergency Response
  • Reporting and Documentation
  • Staff Training
  • First Aid and CPR
  • Case Planning
  • Staff Meeting Coordination
  • Mental Health Disorders
  • Policy Enforcement
  • Microsoft Office
  • Progress Documentation
  • Developmental Disorders
  • Life Skills Development
  • Incident Reporting
  • Dementia Care
  • Safety Standards and Compliance
  • Behavioral Intervention Plans
  • Relationship Building
  • HIPAA Compliance
  • Crisis Management
  • Gathering Information From Patients
  • Quality Standards and Protocols
  • Standard Operating Procedures Understanding
  • Caring and Empathetic

Certification

Article 9, First aid and CPR, Prevention and Support

Timeline

Med Tech / Caregiver

Preferred Care At Home
01.2022 - Current

House Manager

Danville Services (CPES)
10.2019 - 10.2021

Patient Care Technician/Assistant

Banner Health - UMCT
11.2010 - 04.2019

Certified In-home Caregiver

Consumer Direct Personal Care
05.2006 - 09.2009

Associate of Arts - General Education

Pima Community College

No Degree - Practical Nursing

Pima Medical Institute

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