Michelle Chase
Albertville,MN
Summary
Highly creative, goal-oriented marketing expert with proficiency in transforming marketing and advertising strategies into desired results. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Dedicated, organized, and resourceful; strong work ethic and integrity. Positive, energetic team member; committed to building lasting relationships. Prepared to bring progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
22
22
years of professional experience
Work History
Front Office Supervisor
Yggdrasil Naturopathic Medicine
02.2023 - Current
- Performed administrative duties, completing charting and documenting patient medical records.
- Oversaw patient charting, recordkeeping and administrative functions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Marketing Manager
All Dry - Twin Cities, MN
05.2022 - Current
- Performed market segmentations, targeting and positioning for each product line.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Continually maintained and improved company's reputation and positive image in markets served.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
Accounts Receivable Assistant
Lifetouch School Photography
08.2021 - 05.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Tracked payment and budget activity to assist with projections and forecasting.
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used Excel and Google Docs databases to total, debit and credit accounts.
- Prepared financial statements to provide results of operations, financial position and cash flow.
Accounts Receivable/Production/Sales Support
Lifetouch School Photography
09.2018 - 05.2022
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Made sure that products were produced on time and are of good quality.
- Oversaw logistics and inventory management for storeroom.
- Inspected finished products for quality and adherence to customer specifications.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Business Administrator
Chase Trucking/Chase Outdoor Services
01.2002 - 03.2022
- Processed employee expense reports quickly to prevent delays in payouts.
- Spearheaded marketing initiatives.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Developed monthly reports.
- Developed strategic plans and initiatives.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Reconciled business and creative needs.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Increased customer engagement through social media.
Cheerleading Director
Wayzata High School
08.2011 - 11.2020
- Adapted quickly to changing game plans and strategies.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Trained extensively 30+ hours per week for upcoming competitions to perform at top-level.
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Participated in youth camps and clinics and offered insight and assistance with improving skills.
- Effectively communicated with diverse group of athletes, coaches, and game officials using dynamic listening and open-ended questioning skills.
- Choreographed new and creative dance routines for 30+ cheerleaders to perform at games and competitive events.
- Attended all practices on time with positive demeanor and willingness to work hard.
Cheerleading Director
Big Lake High School
05.2007 - 08.2010
- Adapted quickly to changing game plans and strategies.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Trained extensively 30+ hours per week for upcoming competitions to perform at top-level.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Participated in youth camps and clinics and offered insight and assistance with improving skills.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Choreographed new and creative dance routines for 20+ cheerleaders to perform at games and competitive events.
- Attended all practices on time with positive demeanor and willingness to work hard.
- Adhered to sports psychology practices to remain calm and focused during competitions.
- Attended all practices, meetings, and workouts on time.
- Practiced routines to improve flexibility and skill.
Medical Receptionist
OBGYN-West
09.2003 - 03.2005
- Organized paperwork such as charts and reports for office and patient needs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
- Checked patient insurance, demographic, and health history to keep information current.
Education
License - Cosmetology
Salon Professional Academy
Minneapolis, MNCertification - Emergency Medical Technician
Hennepin Technical College
Minneapolis, MNSkills
- Brand-Building Strategies
- Public and Media Relations
- Social Media Content Creation
- Marketing and Advertising
- Relationship Building
- Precision and Accuracy
- Interpersonal Relationship Building
- Multitasking Efficiency
- Strong Communication Skills
- Conflict Resolution Techniques
- Data Entry
- Customer Service Excellence
Timeline
Front Office Supervisor
Yggdrasil Naturopathic Medicine
02.2023 - Current
Marketing Manager
All Dry - Twin Cities, MN
05.2022 - Current
Accounts Receivable Assistant
Lifetouch School Photography
08.2021 - 05.2022
Accounts Receivable/Production/Sales Support
Lifetouch School Photography
09.2018 - 05.2022
Cheerleading Director
Wayzata High School
08.2011 - 11.2020
Cheerleading Director
Big Lake High School
05.2007 - 08.2010
Medical Receptionist
OBGYN-West
09.2003 - 03.2005
Business Administrator
Chase Trucking/Chase Outdoor Services
01.2002 - 03.2022
License - Cosmetology
Salon Professional Academy
Certification - Emergency Medical Technician
Hennepin Technical College
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