Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Chase

Austin,TX

Summary

Problem solving People Leader with a Bachelor of Science Degree with over 15 years manufacturing experience and over 10 years people leader experience.

Overview

38
38
years of professional experience

Work History

Production Supervisor

Tesla Motors
Austin, TX
07.2023 - 06.2024
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Monitored inventory levels and ordered materials as needed to maintain production operations.
  • Ensured safety regulations were followed by all personnel in the production area.
  • Trained new staff on production processes and procedures.
  • Maintained accurate records of daily production activities.
  • Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
  • Conducted regular performance reviews for each employee to identify areas for improvement.
  • Resolved any conflicts between employees in a professional manner.
  • Created detailed reports outlining progress on various projects.
  • Performed regular quality checks throughout the production process to ensure customer specifications were met.
  • Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
  • Assisted with troubleshooting equipment malfunctions or operational problems as needed.
  • Provided feedback and guidance to personnel regarding their job performance and development plans.
  • Communicated effectively with other departments to ensure smooth workflow from start to finish.
  • Implemented cost-saving measures while maintaining high levels of product quality.
  • Identified opportunities for process improvements through analysis of existing workflows.

Manufacturing Production Group Leader

Bedford casting plant
Bedford, Indiana
06.2019 - 05.2023
  • Supervised UAW-represented hourly employees, maintained attendance and vacation records, promoted education and communication, implemented safety initiatives, maintained production quality standards, and worked cross-functionally with other areas.
  • Ensured adherence to safety protocols and procedures while coordinating production activities.
  • Monitored performance of team members and provided feedback on their progress.
  • Developed and maintained a positive work environment by providing support, guidance, and direction to staff.
  • Provided training for new employees in the use of equipment, processes, and policies.
  • Reviewed daily production reports to evaluate efficiency and identify areas of improvement.
  • Established quality control measures to ensure product conformance with standards.
  • Maintained accurate records of materials used, labor hours worked, and other related data.
  • Resolved conflicts between personnel or departments in order to maintain harmony among team members.
  • Oversaw the ordering of supplies needed for operations; monitored inventory levels as necessary.

GCCX SPAC and ParTech Site Performance Lead

Saginaw Customer and Dealer Engagement Center
Saginaw, MI
06.2017 - 06.2019
  • Managed departments to ensure customer service, collaborated with teams for manpower and training, improved processes, and drove continuous improvement.
  • Identified and documented performance objectives for stakeholders.
  • Analyzed customer feedback to identify areas of improvement in product performance.
  • Conducted regular meetings with team members to discuss progress on performance goals.
  • Created reports that tracked the performance of various systems and processes.
  • Reviewed existing processes to ensure they meet industry standards for quality control and efficiency.
  • Implemented new technologies, tools, and methods to optimize system performance.
  • Monitored service levels across multiple platforms and identified areas for improvement.
  • Maintained a database of key metrics related to system performance including uptime, throughput, latency.
  • Collaborated with other departments such as IT or Operations to troubleshoot any issues impacting system performance.

GCCX Team Lead

General Motors Warren Technical Center
Warren, MI
12.2015 - 06.2017
  • Led a team of phone advisors, collaborated with managers to improve processes, facilitated pilot programs, and conducted coaching sessions.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.

Customer Engagement Center Tier 2/ Early Response Advisor

Warren, MI
06.2014 - 12.2015
  • Handled customer correspondence and phone calls, navigated guidelines for resolutions, collaborated with dealers, and managed escalations.

Assembler

Faurecia Automotive
Saline, MI
08.2011 - 06.2014
  • Inspected and assembled plastic components for Ford Motor Company.

Elected Hourly Team Leader

FCA
Sterling Heights, MI
06.1995 - 05.2010
  • Led a team of assemblers, maintained communication, collaborated on quality checks, and executed production quality plans.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.

Military Soldier/Records Clerk

US Army
Ft. Hood, Tx
12.1986 - 05.1988
  • Processed and maintained records of soldiers, ensured smooth transfers of records.
  • Processed incoming mail by sorting, logging, scanning and filing appropriately.
  • Created new folders for incoming records requests as necessary.
  • Managed inventory of office supplies used in the department.
  • Reviewed existing records systems to identify areas for improvement.

Education

Bachelor of Science - Paralegal Studies

Madonna University
Livonia, MI
05.2013

Skills

  • People Leader
  • Results Driven
  • Champions Change
  • Inspires and motivates others

Timeline

Production Supervisor

Tesla Motors
07.2023 - 06.2024

Manufacturing Production Group Leader

Bedford casting plant
06.2019 - 05.2023

GCCX SPAC and ParTech Site Performance Lead

Saginaw Customer and Dealer Engagement Center
06.2017 - 06.2019

GCCX Team Lead

General Motors Warren Technical Center
12.2015 - 06.2017

Customer Engagement Center Tier 2/ Early Response Advisor

06.2014 - 12.2015

Assembler

Faurecia Automotive
08.2011 - 06.2014

Elected Hourly Team Leader

FCA
06.1995 - 05.2010

Military Soldier/Records Clerk

US Army
12.1986 - 05.1988

Bachelor of Science - Paralegal Studies

Madonna University

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Michelle Chase