Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Chase

Gaithersburg,MD

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Fast learner, able to shift focus according to operational demands. work well individually or as part of a team. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

19
19
years of professional experience

Work History

PT Office Assistant

Unique Millenium Enterprise
Gaithersburg, Maryland
09.2021 - Current
  • Provide support for company CEO.
  • Facilitate smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Enhance office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Documentation Specialist

Novavax
Gaithersburg, Maryland
09.2022 - 06.2025
  • Responsible for filing, paginating, archiving and binding of controlled GCLP documents including clinical test records and related items.
  • Perform high level compliance review of documents prior to archiving.
  • Research historical controlled documentation files to provide data as requested from users as needed.
  • Assist with controlling electronic document templates and documents.
  • Assist with the maintenance of document storage and files in an audit ready state.
  • Assist with issuance and control of binders and numbering which includes tracking, review and archival of completed binders.
  • Assist with analyst request for documentation from storage and/or retention location.
  • Support quality audits (internal and external), troubleshooting efforts, and other quality system processes.
  • Perform monthly data review of project logbooks, instrument logbooks and equipment charts
  • Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
  • Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
  • Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
  • Produced on-time communications in support of new product submissions for regulatory agencies.

Loan File Administrator

Sandy Spring Bank
Columbia MD, MD
08.2006 - 09.2021
  • Manage Bank’s file room (vault) of approximately 1500 files
  • Provide support for approximately 50 loan officers, processors, and other Bank personnel as needed by phone, email, fax or in person.
  • Catalog, process, inventory, and shelve commercial, consumer, and mortgage files containing original signed documents.
  • Follow established audit, security, and compliance guidelines to protect staff, company assets and clients from harm or loss.
  • Maintain familiarity with procedures and policies that are subject to audit, provide physical and/or electronic files and/or documents for internal and external auditors. Also act as point of contact for auditors.
  • Respond to subpoenas that require loan information
  • Managed document organization and retrieval to enhance operational efficiency.
  • Streamlined filing processes, reducing retrieval time for critical documents.
  • Developed and maintained comprehensive electronic filing systems for improved accessibility.
  • Trained interns and temps on best practices in document management and compliance protocols.
  • Oversaw records retention policies to ensure regulatory compliance and data integrity.
  • Collaborated with cross-functional teams to support project documentation needs effectively.
  • Implemented quality control measures to guarantee accuracy in file management tasks.
  • Streamlined physical file storage through periodic purging of outdated materials, freeing up valuable workspace.
  • Assisted in streamlining office workflow through proper management of critical documentation.

Education

High School Diploma -

Gaithersburg High
Gaithersburg, MD
06-1982

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File maintenance
  • Strong problem solver
  • Filing and data archiving
  • Meticulous attention to detail
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Prioritizing work

Timeline

Documentation Specialist

Novavax
09.2022 - 06.2025

PT Office Assistant

Unique Millenium Enterprise
09.2021 - Current

Loan File Administrator

Sandy Spring Bank
08.2006 - 09.2021

High School Diploma -

Gaithersburg High

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Michelle Chase